Don's be shy about deleting her BES account and starting a new one, if John's suggestions don't get it resolved. If it is BES strangeness it will not likely propagate to new account. EA doesn't take that long.
On Tue, Apr 12, 2011 at 12:37 PM, Ralph Smith <m...@gatewayindustries.org>wrote: > Hi all, > > > > I know just enough about Blackberries to have installed BESx and connect > the devices to it, so I am in search of some guidance. Sorry for the long > message. > > > > The CEO of our organization is having problems with messages synchronizing > on her Blackberry. > > What she sees is that some (not all) messages that show up in her Outlook > inbox never show up on her Blackberry. For messages that do show up on her > Blackberry, when they are showing as read on her BB, sometimes they continue > to show as unread in Outlook. Also messages she has deleted on her BB don’t > always move to Deleted Items in Outlook. > > > > Sometimes the opposite is also true – messages she has read and deleted in > Outlook continue to show as new unread messages on the BB. > > While I was talking to her this morning I witnessed two messages from the > same internal Exchange user show up in Outlook, but only the second one > showed up on her BB. > > > > I only have 4 BB users here, and none of the other three have reported > issues. > > > > Her Blackberry is a Storm2 9550 on Verizon > > BES Express 5.0.2.29 on Windows 2003 R2 SP2 > > Exchange 2003 SP2 on Windows 2003 SP2 > > > > What I’ve tried so far: > > > > Made sure Outlook cached mode was off – it was. > > > > Made sure she is leaving messages in her Outlook deleted items folder for > at least a day before permanently deleting – she was. > > > > I had her do a “Reconcile” Now on her BB – no change. > > > > I had her do a reset by removing the battery – no change. > > > > On the BB went to Messages > Options > General Options > and made sure > “Hide filed email” is set to “Yes” > > > > Checked Messages > Options > Email Reconciliation settings: > > Delete On = Mailbox and Handheld > > Wireless Reconciliation = On > > On Conflicts = Mailbox Wins > > > > On the BESx server set Hard Deletes = true > > > > > > Any tips on what else I can try to do to help her out? > > > > Thanks, > > > > Ralph > > > > Confidentiality Notice: > > ************************* > > This communication, including any attachments, may contain confidential > information and is intended only for the individual or entity to whom it is > addressed. Any review, dissemination, or copying of this communication by > anyone other than the intended recipient is strictly prohibited. If you are > not the intended recipient, please contact the sender by reply email, and > delete and destroy all copies of the original message. > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe exchangelist > --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
