before trying to do anything ...is the store still mounded, look in event log for Information store messages. Then post back
On Sun, Jun 12, 2011 at 1:13 AM, Jim Dandy <jda...@asmail.ucdavis.edu>wrote: > Thursday morning I came to work and my exchange server was not receiving > mail. The antivirus engine had stopped and after that the event log > registered thousands of entries that the Ninja VSAPI had refused Microsoft > Exchange InfoStore request to scan a message because the Ninja Store Scanner > is down. (I’m using Vipre E-mail Security for antivirus/antispam). No other > unusual entries were found in the event log. I rebooted the server and it > took a really long time to shut down. When it came back up the Ninja Store > scanner service was not started but I was able to start it manually. Without > going into a lot more detail I’ll just say the info store wasn’t working > right. Subsequent attempts to stop the IS service failed. I disabled Vipre, > rebooted again and everything resumed normal function (except no > antivirus/antispam). I updated Vipre and reenabled its services. The > following morning the server had crashed in the same way. When it crashes > messages are not delivered to inboxes and the sender does not get an NDR. > > > > Since then I’ve had a user claim that he tried to move some messages from > one folder to another and they disappeared. Later he told me that he had an > important message in his inbox and when he tried to open it, it disappeared. > > > > So, the questions I have are > > > > 1) Could a corrupt info store cause the av scanner to fail like this? If > so, how can I check for/repair the store? > > 2) Does this guy’s claims seem possible that messages are just > disappearing? > > > > Details > > Exchange Server 2003 with both front and backend servers. > > Vipre E-mail security latest version. > > > > Thanks for your help. > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe exchangelist > -- T. Todd Lemmiksoo --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
