Looks like your AV is the reason From: Todd Lemmiksoo [mailto:tlemmik...@gmail.com] Sent: Sunday, June 12, 2011 8:15 PM To: MS-Exchange Admin Issues Subject: Re: Exchange 2003 Crisis
before trying to do anything ...is the store still mounded, look in event log for Information store messages. Then post back On Sun, Jun 12, 2011 at 1:13 AM, Jim Dandy <jda...@asmail.ucdavis.edu<mailto:jda...@asmail.ucdavis.edu>> wrote: Thursday morning I came to work and my exchange server was not receiving mail. The antivirus engine had stopped and after that the event log registered thousands of entries that the Ninja VSAPI had refused Microsoft Exchange InfoStore request to scan a message because the Ninja Store Scanner is down. (I'm using Vipre E-mail Security for antivirus/antispam). No other unusual entries were found in the event log. I rebooted the server and it took a really long time to shut down. When it came back up the Ninja Store scanner service was not started but I was able to start it manually. Without going into a lot more detail I'll just say the info store wasn't working right. Subsequent attempts to stop the IS service failed. I disabled Vipre, rebooted again and everything resumed normal function (except no antivirus/antispam). I updated Vipre and reenabled its services. The following morning the server had crashed in the same way. When it crashes messages are not delivered to inboxes and the sender does not get an NDR. Since then I've had a user claim that he tried to move some messages from one folder to another and they disappeared. Later he told me that he had an important message in his inbox and when he tried to open it, it disappeared. So, the questions I have are 1) Could a corrupt info store cause the av scanner to fail like this? If so, how can I check for/repair the store? 2) Does this guy's claims seem possible that messages are just disappearing? Details Exchange Server 2003 with both front and backend servers. Vipre E-mail security latest version. Thanks for your help. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist -- T. Todd Lemmiksoo --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist ________________________________ This e-mail may contain information that is privileged or confidential. If you are not the intended recipient, please delete the e-mail and any attachments and notify us immediately. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
