Good news - ESEUtil didn't find any errors.  One article I read said 

 

"ISInteg is the only repair utility that understands the Exchange
database as an Exchange Database.  ... ESEUtil looks into the database
as just another ESE database, and can see their tables and indexes.
ESEUtil just fixes the database tables. ... ISInteg is aware of relation
between database tables and records that turn them into folders and
messages."

 

So, it sounds like ISInteg might do a better job of checking for
corruption.  Is that true?  Would there be any value in running it?  If
I did, could I run it without -fix and have it just test without
changing anything?  There are a ton of different tests.  Is there one or
two that tests pretty much everything?

 

Thanks again for all your help.

 

Curt

 

From: Todd Lemmiksoo [mailto:tlemmik...@gmail.com] 
Sent: Monday, June 13, 2011 4:12 PM
To: MS-Exchange Admin Issues
Subject: Re: Exchange 2003 Crisis

 

To do any testing you would dismount the store and use eseutil.

On Mon, Jun 13, 2011 at 3:30 PM, Jim Dandy <jda...@asmail.ucdavis.edu>
wrote:

Is there a way to test for a corrupt info store or can I just assume
since there aren't any unusual messages in the logs that the info store
is OK?

 

Curt

 

From: Todd Lemmiksoo [mailto:tlemmik...@gmail.com] 
Sent: Monday, June 13, 2011 10:13 AM
To: MS-Exchange Admin Issues
Subject: Re: Exchange 2003 Crisis

 

The 8000 messages are for a bad appointment in his calendar. He needs to
delete (remove) the appointment and re-enter it. It will cause more
problems the long it is in his calendar.

The ESE messages are informational, and appear then Exchange maintenance
runs.

On Mon, Jun 13, 2011 at 11:23 AM, Jim Dandy <jda...@asmail.ucdavis.edu>
wrote:

Thanks for your response back  Here are some event log entries that may
be of interest

 

There are a bunch of these.  Although they may be more frequent, they
aren't new.  It's been happening for years.  They are always in the
early AM - perhaps backup related?

 

Source: ESE

Category: General

Event ID: 101

Description: ESEUTIL (6048) The database engine stopped.

 

Source: ESE

Category: General

Event ID: 100

Description: ESEUTIL (5372) The database engine 6.05.7638.0002 started.

 

These have occurred in the past but not frequently.  He uses an iPhone.
I suppose it could have something to do with it.  My concern is that
these might be generated if the IS is corrupted and looses the time of
an appointment?

 

Source: EXCDO

Category: General

EventID: 8206

Description: Calendaring agent failed with error code 0x80040229 while
saving appointment.

 

Source: EXCDO

Category: General

EventID: 8239

Description: An appointment with the subject "Working Group Mtg." was
saved to mailbox myu...@ucdavis.edu. The start time is missing, so the
calendaring agent cannot publish the free/busy information for this
appointment. To correct this, please delete the appointment and recreate
it.

 

Source: EXCDO

Category: General

EventID: 8241

Description: An existing appointment with the subject "Working Group
Mtg." in mailbox myu...@ucdavis.edu was modified. The start time, or
both the duration and end time of the existing appointment were missing.

 

Other than that, there isn't anything out of the ordinary in the logs -
certainly nothing really scary like your "Your IS is corrupt" or even
"an IS error was detected and resolved."

 

Curt

From: Todd Lemmiksoo [mailto:tlemmik...@gmail.com] 
Sent: Sunday, June 12, 2011 8:15 AM
To: MS-Exchange Admin Issues
Subject: Re: Exchange 2003 Crisis

 

before trying to do anything ...is the store still mounded, look in
event log for Information store messages. Then post back

On Sun, Jun 12, 2011 at 1:13 AM, Jim Dandy <jda...@asmail.ucdavis.edu>
wrote:

Thursday morning I came to work and my exchange server was not receiving
mail. The antivirus engine had stopped and after that the event log
registered thousands of entries that the Ninja VSAPI had refused
Microsoft Exchange InfoStore request to scan a message because the Ninja
Store Scanner is down. (I'm using Vipre E-mail Security for
antivirus/antispam). No other unusual entries were found in the event
log.  I rebooted the server and it took a really long time to shut down.
When it came back up the Ninja Store scanner service was not started but
I was able to start it manually. Without going into a lot more detail
I'll just say the info store wasn't working right. Subsequent attempts
to stop the IS service failed. I disabled Vipre, rebooted again and
everything resumed normal function (except no antivirus/antispam). I
updated Vipre and reenabled its services. The following morning the
server had crashed in the same way.  When it crashes messages are not
delivered to inboxes and the sender does not get an NDR.

 

Since then I've had a user claim that he tried to move some messages
from one folder to another and they disappeared. Later he told me that
he had an important message in his inbox and when he tried to open it,
it disappeared.

 

So, the questions I have are

 

1) Could a corrupt info store cause the av scanner to fail like this? If
so, how can I check for/repair the store?

2) Does this guy's claims seem possible that messages are just
disappearing?

 

Details

Exchange Server 2003 with both front and backend servers.

Vipre E-mail security latest version.

 

Thanks for your help.

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