* and the user has no rules in her outlook
How about the Junk email settings ? I had some users set their junk email settings in Outlook to "safe list only" and "permanently delete suspected junk email", which resulted in similar mysterious disappearing email which according to all the logs where delivered in the users mailbox. Rob. From: Jean-Paul N [mailto:jnat...@hotmail.com] Sent: donderdag 25 april 2013 18:09 To: MS-Exchange Admin Issues Subject: RE: lost email- logs indicate otherwise no trace in OWA Either Jean-Paul Natola _____ From: <mailto:pmaglin...@scvl.com> pmaglin...@scvl.com To: <mailto:exchangelist@lyris.sunbelt-software.com> exchangelist@lyris.sunbelt-software.com Subject: RE: lost email- logs indicate otherwise Date: Thu, 25 Apr 2013 15:31:18 +0000 What about OWA? Is it there? From: Jean-Paul N [ <mailto:jnat...@hotmail.com> mailto:jnat...@hotmail.com] Sent: Thursday, April 25, 2013 10:13 AM To: MS-Exchange Admin Issues Subject: lost email- logs indicate otherwise I have an email that was sent by user A, to user B, (internal exchange 2013 ) outlook shows it the sent items of user A - delivery report is below Delivery Report for User B Submitted 4/25/2013 6:47 AM Mailserver The message was submitted to mailserver.renamed.com Pending 4/25/2013 6:47 AM mailserver.renamed.com Message was received by mailserver.renamed.com from mailserver.renamed.com. 4/25/2013 6:47 AM mailserver.renamed.com The message has been transferred from mailserver.renamed.com to mailserver.renamed.com. Delivered 4/25/2013 6:47 AM mailserver.renamed.com The message was successfully delivered. I remote into the users PC, message is not there, I check deleted items its not there- I create a new profile , the message is not there I go through every single folder in outlook , cant find a trace of it- and the user has no rules in her outlook any thoughts? tia Jean-Paul Natola --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist
