The {} indicates it was delivered into the Inbox, as I'd expect if there were no rules.
Check Dumpster as others have said.. From: bounce-9603945-8066...@lyris.sunbelt-software.com [mailto:bounce-9603945-8066...@lyris.sunbelt-software.com] On Behalf Of Jean-Paul N Sent: 25 April 2013 17:25 To: MS-Exchange Admin Issues Subject: RE: lost email- logs indicate otherwise RecipientStatus : {} RecipientStatus : {} RecipientStatus : {} RecipientStatus : {250 2.1.5 Recipient OK} RecipientStatus : {To, Cc} RecipientStatus : {} RecipientStatus : {} Jean-Paul Natola ________________________________ From: r.so...@imperial.ac.uk To: exchangelist@lyris.sunbelt-software.com Subject: RE: lost email- logs indicate otherwise Date: Thu, 25 Apr 2013 15:59:36 +0000 Eugh. Those delivery reports look horrible to me, not saying they're wrong, just not very.. informative to me as an Admin! Can you run the following powershell command: Get-TransportServer | Get-MessageTrackingLog -Start "04/25/2013 06:00:00" -end "04/25/2013 07:00:00" -sender "user a...@domain.com<mailto:a...@domain.com>" -recipients "user b...@domain.com<mailto:b...@domain.com>" | fl RecipientStatus What is the value of RecipientStatus? From: bounce-9603920-8066...@lyris.sunbelt-software.com [mailto:bounce-9603920-8066...@lyris.sunbelt-software.com] On Behalf Of Jean-Paul N Sent: 25 April 2013 16:13 To: MS-Exchange Admin Issues Subject: lost email- logs indicate otherwise I have an email that was sent by user A, to user B, (internal exchange 2013 ) outlook shows it the sent items of user A - delivery report is below Delivery Report for User B Submitted 4/25/2013 6:47 AM Mailserver The message was submitted to mailserver.renamed.com Pending 4/25/2013 6:47 AM mailserver.renamed.com Message was received by mailserver.renamed.com from mailserver.renamed.com. 4/25/2013 6:47 AM mailserver.renamed.com The message has been transferred from mailserver.renamed.com to mailserver.renamed.com. Delivered 4/25/2013 6:47 AM mailserver.renamed.com The message was successfully delivered. I remote into the users PC, message is not there, I check deleted items its not there- I create a new profile , the message is not there I go through every single folder in outlook , cant find a trace of it- and the user has no rules in her outlook any thoughts? tia Jean-Paul Natola --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist