You can run Outlook /cleanrules
And re-test. When it works, then you can blame it on a corrupted rule and declare it fixed. From: John Cook [mailto:john.c...@pfsf.org] Sent: Thursday, April 25, 2013 11:57 AM To: MS-Exchange Admin Issues Subject: RE: lost email- logs indicate otherwise This is when you give them the "email is a best effort delivery medium and nothing is guaranteed" speech. Sent from my HTC 8x Windows Phone which totally rocks! ________________________________ From: Jean-Paul N<mailto:jnat...@hotmail.com> Sent: 4/25/2013 12:47 PM To: MS-Exchange Admin Issues<mailto:exchangelist@lyris.sunbelt-software.com> Subject: RE: lost email- logs indicate otherwise this is the only message that "dissipated" it is , unfortunately , from the president of the company to his assistant, she has received , messages before and after from him- Hate to have to go back with the "i'm not sure what happened" response Jean-Paul Natola ________________________________ From: li...@hagman.demon.nl<mailto:li...@hagman.demon.nl> To: exchangelist@lyris.sunbelt-software.com<mailto:exchangelist@lyris.sunbelt-software.com> Subject: RE: lost email- logs indicate otherwise Date: Thu, 25 Apr 2013 18:25:37 +0200 > and the user has no rules in her outlook How about the Junk email settings ? I had some users set their junk email settings in Outlook to “safe list only” and “permanently delete suspected junk email”, which resulted in similar mysterious disappearing email which according to all the logs where delivered in the users mailbox. Rob. From: Jean-Paul N [mailto:jnat...@hotmail.com] Sent: donderdag 25 april 2013 18:09 To: MS-Exchange Admin Issues Subject: RE: lost email- logs indicate otherwise no trace in OWA Either Jean-Paul Natola ________________________________ From: pmaglin...@scvl.com<mailto:pmaglin...@scvl.com> To: exchangelist@lyris.sunbelt-software.com<mailto:exchangelist@lyris.sunbelt-software.com> Subject: RE: lost email- logs indicate otherwise Date: Thu, 25 Apr 2013 15:31:18 +0000 What about OWA? Is it there? From: Jean-Paul N [mailto:jnat...@hotmail.com] Sent: Thursday, April 25, 2013 10:13 AM To: MS-Exchange Admin Issues Subject: lost email- logs indicate otherwise I have an email that was sent by user A, to user B, (internal exchange 2013 ) outlook shows it the sent items of user A - delivery report is below Delivery Report for User B Submitted 4/25/2013 6:47 AM Mailserver The message was submitted to mailserver.renamed.com Pending 4/25/2013 6:47 AM mailserver.renamed.com Message was received by mailserver.renamed.com from mailserver.renamed.com. 4/25/2013 6:47 AM mailserver.renamed.com The message has been transferred from mailserver.renamed.com to mailserver.renamed.com. Delivered 4/25/2013 6:47 AM mailserver.renamed.com The message was successfully delivered. I remote into the users PC, message is not there, I check deleted items its not there- I create a new profile , the message is not there I go through every single folder in outlook , cant find a trace of it- and the user has no rules in her outlook any thoughts? tia Jean-Paul Natola --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist ________________________________ CONFIDENTIALITY STATEMENT: The information transmitted, or contained or attached to or with this Notice is intended only for the person or entity to which it is addressed and may contain Protected Health Information (PHI), confidential and/or privileged material. Any review, transmission, dissemination, or other use of, and taking any action in reliance upon this information by persons or entities other than the intended recipient without the express written consent of the sender are prohibited. This information may be protected by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and other Federal and Florida laws. Improper or unauthorized use or disclosure of this information could result in civil and/or criminal penalties. Consider the environment. Please don't print this e-mail unless you really need to. --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist ************************************************************************************************** Note: The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. ************************************************************************************************** --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist
