Someone deleted it, moved it, or recalled it. Exchange said it delivered it. You can be certain that Exchange delivered it.
Have you looked in the dumpster? If it truly is not in the mailbox, then it is there. From: Jean-Paul N [mailto:jnat...@hotmail.com] Sent: Thursday, April 25, 2013 1:01 PM To: MS-Exchange Admin Issues Subject: RE: lost email- logs indicate otherwise thats the irony, there was no one there to delete it- this was sent at 647 am- and she didnt get in till after 8- Jean-Paul Natola ________________________________ From: kennedy...@elyriaschools.org<mailto:kennedy...@elyriaschools.org> To: exchangelist@lyris.sunbelt-software.com<mailto:exchangelist@lyris.sunbelt-software.com> Subject: RE: lost email- logs indicate otherwise Date: Thu, 25 Apr 2013 16:54:00 +0000 Shift delete? From: Jean-Paul N [mailto:jnat...@hotmail.com] Sent: Thursday, April 25, 2013 12:50 PM To: MS-Exchange Admin Issues Subject: RE: lost email- logs indicate otherwise this is the only message that "dissipated" it is , unfortunately , from the president of the company to his assistant, she has received , messages before and after from him- Hate to have to go back with the "i'm not sure what happened" response Jean-Paul Natola ________________________________ From: li...@hagman.demon.nl<mailto:li...@hagman.demon.nl> To: exchangelist@lyris.sunbelt-software.com<mailto:exchangelist@lyris.sunbelt-software.com> Subject: RE: lost email- logs indicate otherwise Date: Thu, 25 Apr 2013 18:25:37 +0200 > and the user has no rules in her outlook How about the Junk email settings ? I had some users set their junk email settings in Outlook to "safe list only" and "permanently delete suspected junk email", which resulted in similar mysterious disappearing email which according to all the logs where delivered in the users mailbox. Rob. From: Jean-Paul N [mailto:jnat...@hotmail.com] Sent: donderdag 25 april 2013 18:09 To: MS-Exchange Admin Issues Subject: RE: lost email- logs indicate otherwise no trace in OWA Either Jean-Paul Natola ________________________________ From: pmaglin...@scvl.com<mailto:pmaglin...@scvl.com> To: exchangelist@lyris.sunbelt-software.com<mailto:exchangelist@lyris.sunbelt-software.com> Subject: RE: lost email- logs indicate otherwise Date: Thu, 25 Apr 2013 15:31:18 +0000 What about OWA? Is it there? From: Jean-Paul N [mailto:jnat...@hotmail.com] Sent: Thursday, April 25, 2013 10:13 AM To: MS-Exchange Admin Issues Subject: lost email- logs indicate otherwise I have an email that was sent by user A, to user B, (internal exchange 2013 ) outlook shows it the sent items of user A - delivery report is below Delivery Report for User B Submitted 4/25/2013 6:47 AM Mailserver The message was submitted to mailserver.renamed.com Pending 4/25/2013 6:47 AM mailserver.renamed.com Message was received by mailserver.renamed.com from mailserver.renamed.com. 4/25/2013 6:47 AM mailserver.renamed.com The message has been transferred from mailserver.renamed.com to mailserver.renamed.com. Delivered 4/25/2013 6:47 AM mailserver.renamed.com The message was successfully delivered. I remote into the users PC, message is not there, I check deleted items its not there- I create a new profile , the message is not there I go through every single folder in outlook , cant find a trace of it- and the user has no rules in her outlook any thoughts? tia Jean-Paul Natola --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist
