Finale 2004 Registration FAQ’s
Q. Does Finale 2004 have copy protection? A. No. It does, however, require software registration within 30 days of installation. Failure to do so will temporarily disable printing and saving until you do register. You may also install Finale on two machines (on the same platform – an additional platform disc is $50) for your personal use under one serial number at no additional charge. Q. How does this differ from Sibelius? A. Sibelius Software employs an encryption system to unlock the program to enable use. You are required to register the program with Sibelius within 5 days of loading it onto your computer. Sibelius grants the purchaser the right to use the product on a single terminal of a single computer in a single location. A second license may be granted in certain instances for non-simultaneous use, by the same user, for an additional fee. Any further use is prohibited. Q. How do I register? A. Finale provides a Registration Wizard that walks you though a few simple steps. If your computer is on-line, authorization occurs automatically at the conclusion of these steps. Q. What if I don't have an Internet connection? A. The Registration Wizard can print out a form that can be used by fax or mail. If you call MakeMusic! we can provide you with an authorization code that will complete your registration. Similarly if you send your form in by mail or fax, this code will be returned to you by the same means. Q. How long will this take? A. If you have an Internet connection it will take seconds. If you place a toll-free phone call, it will take minutes. If you fax us, we will typically return the fax by the next business day. If you send in your registration by mail, we'll return your authorization by mail, and this will take several days. Q. How many times can I install Finale? A. You can install and reinstall Finale an unlimited number of times on the same computer. If you own more than one computer you can install on the second computer an unlimited number of times as well. Should you get a new computer (or hard drive) and have previously only installed on one computer, you're still fine. Should you need to install on a third computer (say after buying a new machine), you will need only to place a toll-free call to MakeMusic!. Q. What happens if I reformat my hard drive? A. You will have to reregister, but this will not decrement the number of machines you can install on. Q. If I find something I dislike about this software registration, may I return Finale for a full refund? A. Yes. If you purchased either Finale or a Finale upgrade directly from MakeMusic!, and for any reason are not fully satisfied by it, you are welcome to return the software for a refund within 30 days of your purchase. Q. Why are you requiring software registration at this time? A. The worldwide Finale user base has grown dramatically over the years. The demands on our Technical Support and Customer Service resources have grown in step. Unfortunately, the growth of illegal copies of Finale has also grown dramatically. Registration affords us the means to continue to provide the best possible service to our loyal, paying customers and minimizes the impact of illegal copies on our ability to reinvest in product development. Q. How does this work in a site license setting? A. Finale comes with built-in support for KeyServer for network uses. An additional network solution for those not using KeyServer will be available in a forthcoming maintenance release. In a site setting with no special server or network needs, computers must be registered individually. Q. How do I transfer registration from one computer to another? A. Right now this type of transfer is possible but users must do so through MakeMusic! Customer Service. In a forthcoming maintenance release, which will be available free of charge to owners of Finale 2004, we will include a means to transfer registration from one computer to another without the need to contact MakeMusic!. Q. What happens if I’m unable to register during normal phone hours? A. You can register via the Internet 24 hours a day. Additionally, we currently provide phone registration 24 hours a day (subject to change). Q. What happens if MakeMusic! ceases to exist? Will I still be able to use the software? A. If we cease to exist, Finale will continue to run on your computer. You would, however, run into problems if you tried, for example, to register a third machine. While we have no intention of disappearing, we take all customer concerns seriously, and in a forthcoming maintenance release, which will be available free of charge to owners of Finale 2004, we will include a means to transfer registration from one computer to another without the need to contact MakeMusic!. Q. How does registration work for International customers? A. International customers who purchased directly from MakeMusic! register with MakeMusic!. If the seller of your English language version of Finale software is an authorized local territory dealer or distributor, you may register directly through the participating local territory distributor. A complete list of local territory distributors by country is available in the International section at www.finalemusic.com. Q. What exactly is the kind of information do you collect? Can it somehow track my machine ID? A. We collect the same kind of information we’ve asked for in the past on our registration cards. Your machine ID is linked to your registration for user authentication. Q. Is this a part of a scheme to force users to upgrade in the future? A. No. This is not the purpose of software registration, and we have not implemented any technologies in Finale 2004 that would allow us to do this. 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