David W. Fenton wrote:
I've only had one correspondence with MakeMusic (I've sent in feature
requests, etc., which didn't require a response beyond an acknowledgment),
and it took several messages before the support person even got to the
point of comprehending what I was talking about, despite a very clearly
worded set of instructions for reproducing the problem -- the rep really
didn't read what I'd written, and gave answers to the wrong question. It
took several back-
and-forth messages to get him back on the right topic. <snip>
Obviously I can't comment on any other user's experience of Makemusic
customer support, but just to balance the books somewhat, I have to say all
my experiences of Winsupport have been markedly different.
I've had to correspond with winsupport around 16-17 times, on issues ranging
from drum mapping, MIDI importing, feature requests, bugs relating to the
main tool pallette (which admittedly, though not serious, I don't think has
been fixed.), and on all occasions the response has been fairly prompt,
always courteous, and on the whole helpful. On the occasions that they
haven't been able to replicate the problem, there has been a slightly more
extended correspondence while the problem is pinpointed, and I've even been
asked to email them files on ocassion so that they can figure out what's
going on.
In fact, as much as I have needed it, I really can't complain about
Makemusic customer support.
C.
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