There are two extremes 1. Giving a date you cannot achieve for shipping 2. Telling the customer it will be ready when its ready Kevin you are correct Flex is being arrogant. People will understand if you give a date and miss it as long as you attach an explanation for it. But saying it is ready when its ready is a non starter. It appears they are busting their butts to get it done therefore give a tenative date they hope to make is best
--- On Tue, 6/15/10, Kevin Hobbs <ve...@cogeco.ca> wrote: > From: Kevin Hobbs <ve...@cogeco.ca> > Subject: Re: [Flexradio] update? > To: "'Tim Ellison'" <telli...@itsco.com>, "'paul glassman'" > <highschooldiv...@yahoo.com>, flexradio@flex-radio.biz > Date: Tuesday, June 15, 2010, 9:22 PM > Tim ... I know this is the company > line now ... BUT > > It is kind of difficult to NOT make forward looking > statements while asking > your potential customers to PREORDER. > Ie: there was a V/U product announcement with lots of > details and I got an > order confirmation on Oct 29 last year stating I would get > an email as soon > as it shipped ... that led me to believe that it wouldn't > take too long. So > let's be reasonable ... if you want pre-orders, isn't it > fair that you at > least tell people something ...especially if they have been > "PREORDERED" for > nearly 8 months? Telling customers that it'll be ready when > its ready seems > not only a little bit arrogant, but could possibly hurt > Flex's Reputation > and Sales. I don't think anybody wants you to compromise > quality ... we > would simply like some factual progress reports. > > I worked in the custom automation business for years ... > and I know "stuff > happens" ... but if I told any of my customers "it'll be > ready when its > ready" there would have lots of fireworks. > > So while I do understand Flex's point of view ... I hope > Flex understands > their "Customers"(emphasis on the customers) point of > view. > > Kevin > > > > > > > -----Original Message----- > From: flexradio-boun...@flex-radio.biz > [mailto:flexradio-boun...@flex-radio.biz] > On Behalf Of Tim Ellison > Sent: Tuesday, June 15, 2010 8:43 PM > To: paul glassman; flexradio@flex-radio.biz > Subject: Re: [Flexradio] update? > > FlexRadio has stopped making forward looking announcements > related to ship > dates for hardware and software products, so you are not > going to hear > anything until products are actually shipping. > > When the FLEX-VU5K and the FLEX-1500 become fully > available, there will be > PLENTY of announcements on the reflectors, web site and you > will get a > personal notification or a shipping notice from FlexRadio > when your order > ships or is ready for integration. They will be > shouting this from the > rooftops too :-) > > I know for a fact that every bit of energy is being applied > by the > engineering and software development teams in resolving the > gating issues > for delivery of PowerSDR v2, the FLEX-1500 and the > FLEX-VU5K. They are > working as hard and as fast as they can, but they are not > going to sacrifice > quality for a rushed delivery. > > > -Tim > > -----Original Message----- > From: flexradio-boun...@flex-radio.biz > [mailto:flexradio-boun...@flex-radio.biz] > On Behalf Of paul glassman > Sent: Tuesday, June 15, 2010 7:50 PM > To: flexradio@flex-radio.biz > Subject: [Flexradio] update? > > > Dudley, Anybody?? hihi Is there an update when we will > be shipping back to > the factory for the 2 mtr 70 cnt install> > > Best 73 Paul w8jn > > > > _______________________________________________ > FlexRadio Systems Mailing List > FlexRadio@flex-radio.biz > http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz > Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ > Knowledge Base: http://kc.flex-radio.com/ > Homepage: > http://www.flex-radio.com/ > > _______________________________________________ > FlexRadio Systems Mailing List > FlexRadio@flex-radio.biz > http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz > Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ > Knowledge Base: http://kc.flex-radio.com/ > Homepage: > http://www.flex-radio.com/ > No virus found in this incoming message. > Checked by AVG - www.avg.com > Version: 9.0.829 / Virus Database: 271.1.1/2940 - Release > Date: 06/15/10 > 14:35:00 > > > _______________________________________________ > FlexRadio Systems Mailing List > FlexRadio@flex-radio.biz > http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz > Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ > Knowledge Base: http://kc.flex-radio.com/ Homepage: > http://www.flex-radio.com/ > _______________________________________________ FlexRadio Systems Mailing List FlexRadio@flex-radio.biz http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ Knowledge Base: http://kc.flex-radio.com/ Homepage: http://www.flex-radio.com/
