On Monday, December 9, 2002, at 01:56 PM, Obi-Wan wrote: > 1. This only applies to Powerbooks under Applecare and through > Apple...yes? > (because it d*mn well does not apply to any other machines brought > into any > of the shops that I have ever worked at).
well.... through Apple at least. no charge for repairs under AppleCare Protection Plan, of course. > 2. This was implemented relatively recently? couple of years ago. > The reason I ask is that I don't understand the reasoning behind it. > Why > would Apple transfer data off of a drive? Why would they offer to > take that > responsibility with thousands of failing machines a year? If the > processor > is bad they would have no reason to transfer data. If the drive was > truly > bad the transfer (most likely) wouldn't be very successful. What would > be > one situation where that would be a necessary and sucessful operation? it's an non-guaranteed option, value added service. the Apple's retail stores will offer the same service if you carry-in to them, as well. even if someone accepts the $50 data transfer fee, Apple doesn't charge if data transfer was not necessary (that is, the hard drive doesn't need replacement or reformatting, then there's no transfer and no charge). Apple also doesn't charge you the $50 if the transfer is unsuccessful. most often, data transfer is essential when there is still troubleshooting to be done before the issue is isolated to a specific part. for instance, i often will perform a clean install of the Mac OS before replacing any parts. On some machines, I will even wipe the drive and restore from the Software Restore CDs.... My goal here is to make sure that (a) if I replace the part, it fixes the problem and (b) I replace the right part. Also, if it's a software issue, no part is ever going to fix the problem. A large percentage of people tend to insist that every problem they have is hardware... I like to make sure they're right. -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- >The Think Different Store http://www.ThinkDifferentStore.com ---------------------------------------------------------------
