My "church colleagues" bought theirs at Zenni, after my own positive
experiences...all are completely satisfied, and report (I wear single vision
lenses) that the lenses are shockingly good, with distinct zones for
distance, reading, AND intermediate.
One commented that the corridor was narrow. Another said that they appeared
to use the same lenses as her pair from Sears Optical.
A nurse at my ophthalmologist's office also wears Zenni progressives. I
checked in with her...knowing that she would run them through their paces.
I wanted to know if they were as good as my single vision glasses. In fact,
they tested out as (literally) perfect, and her testing indicates that the
lens design provides a narrow corridor. It wasn't a complaint...only an
analysis.
With several successful pairs owned by friends and colleagues, and even a
nurse at the ophthalmologist's office, I find it very interesting that you
are so adamant that your glasses are not progressives. So, let me ask you a
question, if I may.
You mentioned adhering to the "standard definition" of a progressive. What
does that mean...could you enlighten me? What constitutes a progressive,
and how did your glasses let you down?
As for the warranty...the warranty terms are clearly stated on the sites,
and you agreed to them when ordering from the site. In the US, warranties
have 2 components...express and implied.
The implied part is that the glasses will be the ones you ordered, and that
the lenses will be as-ordered...
The express part of the warranty can be anything that a company states,
expressly.
Many of the online retailers operate from a relatively small profit margin
-- if they charged $300 for a pair of glasses, they could "eat" a relatively
small loss and provide a new pair for a customer. With the smaller profit
margin, the online companies decided to do a 50% refund for unhappy
customers -- I've not heard of any of the "big 5" refusing to remake
defective glasses, on their own dime.
A return because "I didn't like them" is an entirely different story.
Would it be more acceptable to you, if it were worded this way? 100% refund
if dissatisfied (minus 50% restocking fee)
-- Chuck Knight
On Thu, Feb 19, 2009 at 12:54 PM, ivm.camp <[email protected]> wrote:
> I did not mean that "progressive" lenses are a scam but that the
> refund policies and what appears to be standard refund practice is a
> scam, as is defining progressives as bifocals..I understand that there
> are a large number of different quality types and manufacturers of
> progressive lenses but ..a reputable US based company, regardless if
> the Essilor lenses are made in France or Singapore, will issue a 100%
> refund, and will respect the standard definition of progressive as
> multifocal (at least far-distance/ intermediate-computer/near distance-
> reading). I have been burned by ZENNI with frames which fell apart out
> of the box and defective lenses. I have come into a stonewall with
> their illiterate "customer service". Glad to have an excellent bank
> working with me. Shall keep you apprised
>
> If you look carefully at the websites and hidden small print, you will
> see that many define progressives as noline bifocals.....perhaps some
> people, who do not use intermediate distance for 10 hours/day and read
> without glasses, are satisfied with bifocals, I am not. Further, once
> the online company has your returned glasses, they argue that the
> customer returned them and that there was nothing wrong with the
> glasses. The customer must have a written analysis of the glasses
> from another optician to continue making their argument
> online......I stands to good business practices that there is 100%
> refund with any defective product....not 50%.....that is the
> scam.....try and get your money back from China.....I cannot believe
> that some people on this blog accept such a 50% refund policy as
> ok.....at which online company did your church colleagues buy their
> progressives?
>
> I would really appreciate hearing from which online company people
> filled progressive scripts which were filled correctly with 3
> distnaces. Thanks a lot for your help. I am hesitating getting a pair
> of progressives for my husband after my experience, although I bragged
> that I could get a pair of progressives for $60 instead of his
> $350....
>
>
> On Feb 19, 10:22 am, "Ira (GlassyEyes)" <[email protected]> wrote:
> > ivm.camp,
> >
> > Good luck finding lenses manufactured in the United States -- at any
> price.
> > Essilor has 15 plants worldwide and only 2 of those facilities are in the
> > United States. It's unclear whether they manufacture lenses in either of
> > those US facilities.
> >
> > The fact is, the vast majority of lenses are made in Asia -- along with
> > televisions, furniture, clothing, cell phones, coffee makers, luggage,
> you
> > name it... and lenses have been made in Asia and Europe longer than the
> > ever-lengthening list of other products.
> >
> > The lenses in this case were definitely made incorrectly. Progressives
> > online are by no means a scam, but you may have better luck with the more
> > reputable stores and I'm not sure I'd do a first pair of progressives
> > online.
> >
> > - Ira
> >
> > On Wed, Feb 18, 2009 at 11:20 PM, Chuck Knight <[email protected]
> >wrote:
> >
> > > Several people at my church are wearing progressives that were
> purchased
> > > online, and have no trouble with them whatsoever. And, they were the
> > > standard lenses..not the upgraded Essilors.
> >
> > > The optics, the placement of the corridor, etc...it's all perfect. Or,
> > > sufficiently close to perfect that the nosepads can adjust the rest of
> the
> > > way.
> >
> > > Progressives, while a bit trickier to fit, are *definitely* NOT a scam,
> > > when purchased online.
> >
> > > I agree with ivm.camp -- you should contact the company and tell them
> that
> > > the corridor is in the wrong place, by a full 5mm. That's not
> attributable
> > > to "tolerances," that's a defect.
> >
> > > Many of the online retailers monitor this group. Your dissatisfaction
> may
> > > already be known to them.
> >
> > > -- Chuck Knight
> >
> > > On Wed, Feb 18, 2009 at 4:36 PM, ivm.camp <[email protected]> wrote:
> >
> > >> I do not think that any of these online lenses are made in the US and
> > >> most of the online companies have either no definition for
> > >> progressives as multifocal, or define progressives to be
> > >> bifocals....ZENNI for one, Glasses4U another, etc..
> >
> > >> You should get a full refund because the lenses are defective and not
> > >> because you wnat to return them. The scam appears to be to state that
> > >> 50% is max refund and then produce poor lenses which will be returned
> > >> so the company makes 50% on bad lenses and gets the frame/lenses back
> > >> to reuse (at least the frame).
> >
> > >> Progressive online SCAM!
>
> >
>
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