Just got my new pair from Zenni. 16 days for progessives from China? Not to shabby. Actually, the frames (3187 Bendable (Memory) Titanium Half-Rim in black) are very nice, and the lenses are easier to see through than the $185 pair I'm sending back to Global Eyeglasses. And for $58 to boot :)
Couldn't be happier and for the record, they *are* true multi-focal progressives, not no-line bifocals. They definately have all 3 fields of vision, and progress smoothly from distance to intermediate to reading. -Firewalker On Feb 20, 11:18 pm, Chuck Knight <[email protected]> wrote: > I'm not defending Zenni, at all...only stating that I have had good > experiences with their merchandise, as have many people whom I know. > > It sounds like your experience is wildly different than mine. > > 1) I'm guessing that a screw had fallen out...nevertheless, they were > defective, and should have been addressed, either by replacement or repair. > > 2) This is the part I asked about. Any blended lens is going to have many > strengths, because of the blending...it is likely that there is some > misunderstanding as to the precise definition of progressive and no-line > bifocals. I wasn't kidding when I asked to be enlightened...what is the > definition of each? > > 5) Try their phone line...call them at 9am Pacific time. That's when most > of us get through. > > 6) That's why I'm asking these questions...I'm a Zenni fan, so I'm trying > to figure out why our experiences vary so wildly. I'm not defending them, > but am surprised, because the "happy" Zenni customers are exceedingly > happy. Something went wrong with your order...and I'm curious what it was. > > I'm not saying that Zenni should be considered perfect by any stretch of the > imagination...but there are enough satisfied customers that I am curious > what happened. You seem to be WAY beyond dissatisfied. > > -- Chuck Knight > > > > On Fri, Feb 20, 2009 at 1:03 PM, ivm.camp <[email protected]> wrote: > > > 1.) My rimless ZENNI frame fell apart out of the box. > > 2.) ZENNI lenses are noline bifocals not progressive > > 3.) I ordered progressives > > 4.) I returned as requested with statement > > 5.) ZENNI is not answering my emails re: broken frames, and insists > > that lenses are true progressives > > 6.) if any customer, and a number of them on this blog, have had > > problems with this company, ZENNI, then that > > should be considered as valid and the company should not be defended > > just because they did something that you paid them to do and that they > > are supposed to do > > > On Feb 19, 9:36 pm, Chuck Knight <[email protected]> wrote: > > > My "church colleagues" bought theirs at Zenni, after my own positive > > > experiences...all are completely satisfied, and report (I wear single > > vision > > > lenses) that the lenses are shockingly good, with distinct zones for > > > distance, reading, AND intermediate. > > > > One commented that the corridor was narrow. Another said that they > > appeared > > > to use the same lenses as her pair from Sears Optical. > > > > A nurse at my ophthalmologist's office also wears Zenni progressives. I > > > checked in with her...knowing that she would run them through their > > paces. > > > I wanted to know if they were as good as my single vision glasses. In > > fact, > > > they tested out as (literally) perfect, and her testing indicates that > > the > > > lens design provides a narrow corridor. It wasn't a complaint...only an > > > analysis. > > > > With several successful pairs owned by friends and colleagues, and even a > > > nurse at the ophthalmologist's office, I find it very interesting that > > you > > > are so adamant that your glasses are not progressives. So, let me ask > > you a > > > question, if I may. > > > > You mentioned adhering to the "standard definition" of a progressive. > > What > > > does that mean...could you enlighten me? What constitutes a progressive, > > > and how did your glasses let you down? > > > > As for the warranty...the warranty terms are clearly stated on the sites, > > > and you agreed to them when ordering from the site. In the US, > > warranties > > > have 2 components...express and implied. > > > > The implied part is that the glasses will be the ones you ordered, and > > that > > > the lenses will be as-ordered... > > > > The express part of the warranty can be anything that a company states, > > > expressly. > > > > Many of the online retailers operate from a relatively small profit > > margin > > > -- if they charged $300 for a pair of glasses, they could "eat" a > > relatively > > > small loss and provide a new pair for a customer. With the smaller > > profit > > > margin, the online companies decided to do a 50% refund for unhappy > > > customers -- I've not heard of any of the "big 5" refusing to remake > > > defective glasses, on their own dime. > > > > A return because "I didn't like them" is an entirely different story. > > > > Would it be more acceptable to you, if it were worded this way? 100% > > refund > > > if dissatisfied (minus 50% restocking fee) > > > > -- Chuck Knight > > > > On Thu, Feb 19, 2009 at 12:54 PM, ivm.camp <[email protected]> wrote: > > > > I did not mean that "progressive" lenses are a scam but that the > > > > refund policies and what appears to be standard refund practice is a > > > > scam, as is defining progressives as bifocals..I understand that there > > > > are a large number of different quality types and manufacturers of > > > > progressive lenses but ..a reputable US based company, regardless if > > > > the Essilor lenses are made in France or Singapore, will issue a 100% > > > > refund, and will respect the standard definition of progressive as > > > > multifocal (at least far-distance/ intermediate-computer/near distance- > > > > reading). I have been burned by ZENNI with frames which fell apart out > > > > of the box and defective lenses. I have come into a stonewall with > > > > their illiterate "customer service". Glad to have an excellent bank > > > > working with me. Shall keep you apprised > > > > > If you look carefully at the websites and hidden small print, you will > > > > see that many define progressives as noline bifocals.....perhaps some > > > > people, who do not use intermediate distance for 10 hours/day and read > > > > without glasses, are satisfied with bifocals, I am not. Further, once > > > > the online company has your returned glasses, they argue that the > > > > customer returned them and that there was nothing wrong with the > > > > glasses. The customer must have a written analysis of the glasses > > > > from another optician to continue making their argument > > > > online......I stands to good business practices that there is 100% > > > > refund with any defective product....not 50%.....that is the > > > > scam.....try and get your money back from China.....I cannot believe > > > > that some people on this blog accept such a 50% refund policy as > > > > ok.....at which online company did your church colleagues buy their > > > > progressives? > > > > > I would really appreciate hearing from which online company people > > > > filled progressive scripts which were filled correctly with 3 > > > > distnaces. Thanks a lot for your help. I am hesitating getting a pair > > > > of progressives for my husband after my experience, although I bragged > > > > that I could get a pair of progressives for $60 instead of his > > > > $350.... > > > > > On Feb 19, 10:22 am, "Ira (GlassyEyes)" <[email protected]> wrote: > > > > > ivm.camp, > > > > > > Good luck finding lenses manufactured in the United States -- at any > > > > price. > > > > > Essilor has 15 plants worldwide and only 2 of those facilities are in > > the > > > > > United States. It's unclear whether they manufacture lenses in either > > of > > > > > those US facilities. > > > > > > The fact is, the vast majority of lenses are made in Asia -- along > > with > > > > > televisions, furniture, clothing, cell phones, coffee makers, > > luggage, > > > > you > > > > > name it... and lenses have been made in Asia and Europe longer than > > the > > > > > ever-lengthening list of other products. > > > > > > The lenses in this case were definitely made incorrectly. > > Progressives > > > > > online are by no means a scam, but you may have better luck with the > > more > > > > > reputable stores and I'm not sure I'd do a first pair of progressives > > > > > online. > > > > > > - Ira > > > > > > On Wed, Feb 18, 2009 at 11:20 PM, Chuck Knight < > > [email protected] > > > > >wrote: > > > > > > > Several people at my church are wearing progressives that were > > > > purchased > > > > > > online, and have no trouble with them whatsoever. And, they were > > the > > > > > > standard lenses..not the upgraded Essilors. > > > > > > > The optics, the placement of the corridor, etc...it's all perfect. > > Or, > > > > > > sufficiently close to perfect that the nosepads can adjust the rest > > of > > > > the > > > > > > way. > > > > > > > Progressives, while a bit trickier to fit, are *definitely* NOT a > > scam, > > > > > > when purchased online. > > > > > > > I agree with ivm.camp -- you should contact the company and tell > > them > > > > that > > > > > > the corridor is in the wrong place, by a full 5mm. That's not > > > > attributable > > > > > > to "tolerances," that's a defect. > > > > > > > Many of the online retailers monitor this group. Your > > dissatisfaction > > > > may > > > > > > already be known to them. > > > > > > > -- Chuck Knight > > > > > > > On Wed, Feb 18, 2009 at 4:36 PM, ivm.camp <[email protected]> > > wrote: > > > > > > >> I do not think that any of these online lenses are made in the US > > and > > > > > >> most of the online companies have either no definition for > > > > > >> progressives as multifocal, or define progressives to be > > > > > >> bifocals....ZENNI for one, Glasses4U another, etc.. > > > > > > >> You should get a full refund because the lenses are defective and > > not > > > > > >> because you wnat to return them. The scam appears to be to state > > that > > > > > >> 50% is max refund and then produce poor lenses which will be > > returned > > > > > >> so the company makes 50% on bad lenses and gets the frame/lenses > > back > > > > > >> to reuse (at least the frame). > > > > > > >> Progressive online SCAM!- Hide quoted text - > > - Show quoted text - --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
