> I think the best option is the second. First the user set the category, and > then he can select a template.
When user want to add ticket, user must select a category wihout selecting an template. We should keep it simple for user to be more intuitive. Template must be associated with category in background. De : glpi-dev-boun...@gna.org [mailto:glpi-dev-boun...@gna.org] De la part de Franci González Envoyé : 2 septembre 2011 02:39 À : nini; Liste de diffusion des developpeurs GLPI Objet : Re: [Glpi-dev] Template of tickets and categories I think the best option is the second. First the user set the category, and then he can select a template. One template should can be assigned to some categories and have a cascade attribute, so the admin can create a template to use to one category and his sub-categories. Would This simplify the Trey problem? Regards! 2011/9/2 nini <nini.las...@orange.fr<mailto:nini.las...@orange.fr>> Hi, For me, the second soluce is better BUT a template ticket must be linked with a categorie AND a type of ticket. You can have a common category for request and incident but the template will be different. Yllen > Message du 01/09/11 22:34 > De : "MoYo" > A : "Liste de diffusion des developpeurs GLPI" > Copie à : > Objet : [Glpi-dev] Template of tickets and categories > > Hi, > > We are working on templates for tickets in order to set mandatories, > hidden and predefined fields. > We have two choices to implement that : > - Permit to choose a template on ticket creation. > - Link templates to ticket's categories. Selecting a category will load > the template. > > What do you think about these 2 options ? > > Regards > > Julien > > > > > _______________________________________________ > Glpi-dev mailing list > Glpi-dev@gna.org<mailto:Glpi-dev@gna.org> > https://mail.gna.org/listinfo/glpi-dev > _______________________________________________ Glpi-dev mailing list Glpi-dev@gna.org<mailto:Glpi-dev@gna.org> https://mail.gna.org/listinfo/glpi-dev -- Francisco M. González
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