Hi, For me, the second soluce is better BUT a template ticket must be linked with a categorie AND a type of ticket. You can have a common category for request and incident but the template will be different.
Yllen > Message du 01/09/11 22:34 > De : "MoYo" > A : "Liste de diffusion des developpeurs GLPI" > Copie à : > Objet : [Glpi-dev] Template of tickets and categories > > Hi, > > We are working on templates for tickets in order to set mandatories, > hidden and predefined fields. > We have two choices to implement that : > - Permit to choose a template on ticket creation. > - Link templates to ticket's categories. Selecting a category will load > the template. > > What do you think about these 2 options ? > > Regards > > Julien > > > > > _______________________________________________ > Glpi-dev mailing list > Glpi-dev@gna.org > https://mail.gna.org/listinfo/glpi-dev > _______________________________________________ Glpi-dev mailing list Glpi-dev@gna.org https://mail.gna.org/listinfo/glpi-dev
