Actually you can have replies to tickets in request tracker be added to the
appropriate ticket, and have emails for new tickets create a new ticket.
We use it here and that is the behavior we have.
Dan
Travis Roy
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Subject
Email based trouble ticketing
09/13/2005 04:43 system
PM
Does anybody know of a good email based trouble ticketing system.
We currently use Request Tracker, but it has some limitation. One is
that when you reply to a customer if you don't do it within the
ticketing system it usually generates another ticket.. And when our CTO
does most of his stuff via his blackberry now, that's a lot of tickets.
It doesn't need a web interface at all, but one would be nice for
reporting.
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