You could use the one I wrote at my last company, but it would be easier to just adapt RT accordingly, rather than start all anew.
> -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Travis Roy > Sent: Tuesday, September 13, 2005 4:44 PM > To: GNHLUG mailing list > Subject: Email based trouble ticketing system > > Does anybody know of a good email based trouble ticketing system. > > We currently use Request Tracker, but it has some limitation. > One is that when you reply to a customer if you don't do it > within the ticketing system it usually generates another > ticket.. And when our CTO does most of his stuff via his > blackberry now, that's a lot of tickets. > > It doesn't need a web interface at all, but one would be nice > for reporting. > _______________________________________________ > gnhlug-discuss mailing list > gnhlug-discuss@mail.gnhlug.org > http://mail.gnhlug.org/mailman/listinfo/gnhlug-discuss > _______________________________________________ gnhlug-discuss mailing list gnhlug-discuss@mail.gnhlug.org http://mail.gnhlug.org/mailman/listinfo/gnhlug-discuss
