Yes, that’s more along the lines of what I thought a credit memo would fit for.

That said, there are cases in which a client pays full rate for one session, 
then decides to convert to a package of sessions. I record the “ex post facto” 
discount to apply to that first session as a credit memo and use that in paying 
the next session. 

I could probably just record the discount as a line in the invoice for the next 
session, but that requires me to remember to do that later and GnuCash is 
better at remembering things than I am.

- Tim

> On Jun 26, 2019, at 3:24 PM, Derek Atkins <de...@ihtfp.com> wrote:
> 
> You would only need a credit note if a client cancelled their contract and 
> wanted (part of) their deposit back.
> 
> -derek
> Sent using my mobile device. Please excuse any typos.
> On June 26, 2019 10:21:56 PM Tim Quinn <tim.qu...@att.net> wrote:
> 
>> Many of my wife’s tutoring clients will prepay for several sessions (to get 
>> scheduling preference and a slight price discount). I create a separate 
>> invoice for each client visit (that way the customer report shows the 
>> payments and individual sessions nicely), and after posting each invoice I 
>> pay it using the remaining balance from the prepayment. GnuCash keeps track 
>> of all that very nicely as Adrien described.
>> 
>> I have never used credit notes for this, though. GnuCash knows that the 
>> subsequent invoices and the prepayment involve the same customer so it’s 
>> really easy to pay those later invoices using what’s left of the prepayment.
>> 
>> I am not seeing the value in adding credit notes into this picture. Am I 
>> missing something?
>> 
>> Thanks.
>> 
>> - Tim
>> 
>>> On Jun 26, 2019, at 2:52 PM, Adrien Monteleone 
>>> <adrien.montele...@lusfiber.net> wrote:
>>> 
>>> You have at least 2 options I can think of at the moment:
>>> 
>>> #1 - continue to issue credit notes in your system, but don’t send them out 
>>> or pay them with a check. When you have the next positive invoice, ‘pay’ a 
>>> portion (or all) of that invoice with the credit note. Simply process a 
>>> payment, select the credit note line and an invoice line you want to apply 
>>> it to in the top part of the window. GnuCash will offset the invoice with 
>>> the credit note for you. If the credit note is more than the invoice, it 
>>> will retain the left over as remaining AR credit to be used on subsequent 
>>> invoices. You can see the customer’s balance any time either by looking at 
>>> an AR aging report, or a Customer Report. Outstanding credit notes appear 
>>> in the Invoices Due Reminder window.
>>> 
>>> #2 - If your client regularly pays in advance based on an estimate and you 
>>> invoice later, instead of applying the payment to an invoice, apply it to a 
>>> Liabilities:Customer Deposits account. Then when you create and post the 
>>> final invoice, process a payment for it from this account. You could keep a 
>>> separate deposit account for each customer but that might get tedious. You 
>>> can run a report on the account sorted by payee to show that info and even 
>>> keep that report open in a tab if desired, choosing to refresh it as 
>>> needed. If this might only happen for pre-paid expenses, then you can still 
>>> use this method, but only for the pre-paid expense part, which you could 
>>> (or not) choose to invoice separately.
>>> 
>>> Regards,
>>> Adrien
>>> 
>>>> On Jun 26, 2019, at 1:46 PM, Eric Rathhaus office <e...@ewrlaw.com> wrote:
>>>> 
>>>> Hi - I have a client for whom I have many jobs.  On some of these jobs, 
>>>> the client prepaid expenses that I did not use.  In the past, I’ve always 
>>>> created a credit note for a refund and sent the client a check.  However, 
>>>> my client prefers instead that I credit this amount towards future work.  
>>>> I’m not sure how to accomplish this cleanly.  I could keep a running total 
>>>> of the amount and discount from the total prepayment until it’s used up.  
>>>> But this seems clunky and maybe not the best practice.  Any other 
>>>> suggestions on how to account for the refund against future work?
>>>> 
>>>> Kind regards,
>>>> 
>>>> Eric W. Rathhaus
>>> 
>>> 
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