That’s one way to do it.

Or, the simpler way is leave the credit note outstanding and use it to offset 
an invoice when needed.

Regards,
Adrien

> On Jun 28, 2019, at 1:58 PM, Eric Rathhaus (general) <rathhaus_...@yahoo.com> 
> wrote:
> 
> Thanks.
> 
> I followed your instructions but the credit note when printed appears as an 
> invoice to my client with the credit showing as an amount owed.  In my 
> accounts it does appear as a “payment” in my AR account. 
> 
> I’m a little confused as to steps 2 and 3 now.  If I understand you, I will 
> proceed to process a payment of the AR account to the liabilities account for 
> the entire amount of the credit.  Then, I begin to process payments against 
> new invoices thru the liabilities account until it reaches zero.  Correct?
> 
>> On Jun 27, 2019, at 11:29 PM, Adrien Monteleone 
>> <adrien.montele...@lusfiber.net> wrote:
>> 
>> Nope.
>> 
>> 1. Create the credit note and assign the line items either back to the same 
>> original income account(s) used, or to a new one along the lines of “Returns 
>> & Allowances” or “Refunds” or something similar if you want to keep track of 
>> this separately. (this is considered a ‘contra account’ because its normal 
>> balance is opposite of what is expected)
>> 
>> 1a. Post the credit note. (should default to be assigned to AR)
>> 
>> 2. Then ‘pay’ it with the liability account you created.
>> 
>> This will affect your books at each step like so:
>> 
>> 1a. Income is debited either directly or via the contra account
>> 1a. AR is credited for the amount of the credit note
>> 2. AR is debited for the amount of the credit note
>> 2. The Liabilities:Credit Payments account is credited (your now tracking a 
>> pre-payment liability owed to the client)
>> 
>> The only step that should be different in this process than what you were 
>> doing before is step 2. Instead of paying with the checking account and 
>> printing a check, you’re transferring the customer’s AR balance to a 
>> liability account.
>> 
>> Step 1 - the credit note itself, should be the same as before.
>> 
>> There will then be a new step 3 - which is where you ‘pay’ a future invoice 
>> with all or part of the balance in the new liability account.
>> 
>> -----
>> 
>> *NOTE*
>> 
>> If you don’t need to keep track of the pre-payment as a liability (not 
>> necessary unless a CPA advised it) then just skip creating that special 
>> account and don’t use it.
>> 
>> Simply leave the credit note (still created as always) outstanding till it 
>> is needed to offset a future invoice. You don’t even have to send it to the 
>> client if they don’t need it.
>> 
>> When you need to offset a future invoice, process a payment, choose BOTH the 
>> credit note and the invoice being offset. Enter any additional payment being 
>> made and assign that to the appropriate asset account. Complete the payment.
>> 
>> Mind you, this is probably the best route to take. It will allow you to 
>> still see the overpayment/pre-payment in their account report, and you can 
>> send them a statement that reflects this. The option with the liability 
>> account makes this very difficult.
>> 
>> Sorry if I created any confusion. With the original limited info, I was just 
>> offering all the options I could think of. Which route you take is up to you 
>> as it best meets your needs and requirements.
>> 
>> Regards,
>> Adrien
>> 
>> 
>> 
>>> On Jun 28, 2019, at 12:39 AM, Eric Rathhaus (general) 
>>> <rathhaus_...@yahoo.com> wrote:
>>> 
>>> Something didn’t;t work.  I created a credit note for the client and 
>>> created a new account “Credit Prepayments) under Liabilities.  When 
>>> creating the note, instead of selecting an income account, I selected the 
>>> new liabilities account and then posted the note.  I then tried to process 
>>> a payment for an outstanding invoice using the credit note but nothing 
>>> happened.  Where did I go wrong?
>>> 
>>>> On Jun 26, 2019, at 9:09 PM, Eric Rathhaus (general) 
>>>> <rathhaus_...@yahoo.com> wrote:
>>>> 
>>>> Thanks!
>>>> 
>>>>> On Jun 26, 2019, at 7:41 PM, Adrien Monteleone 
>>>>> <adrien.montele...@lusfiber.net> wrote:
>>>>> 
>>>>> In that case, certainly, you need to use credit notes.
>>>>> 
>>>>> I don’t see any reason why this ‘wouldn’t work from an accounting 
>>>>> standpoint’ but if you find a problem, instead of cutting a check to the 
>>>>> customer as payment for the credit note, combine this with option #2 I 
>>>>> listed, and this time, use that Liabilities:Customer Deposits account to 
>>>>> ‘pay’ the credit note. This will show you have a liability to them and 
>>>>> then you can decrease it by using it to later pay for future work. The 
>>>>> credit note is cleared out instantly and you still track the money, 
>>>>> however, any Aging Report or Customer Report will no longer reflect this 
>>>>> deposit liability as a credit to them. You’d have to handle that part 
>>>>> manually in an outside spreadsheet. (you could export the Customer/Aging 
>>>>> Report to one sheet tab, export an Account or Transaction Report to 
>>>>> another in the same workbook, and then devise a 3rd tab with references 
>>>>> to those two to create the proper consolidated report)
>>>>> 
>>>>> Note that doing it this way really isn’t necessary as GnuCash will track 
>>>>> your overall AR and the balance for each customer if you just leave the 
>>>>> Credit Notes hanging around until applied as future payments.
>>>>> 
>>>>> I’d say you should speak to a local CPA, and then if you still have 
>>>>> options, which one you go with would be a matter of personal preference.
>>>>> 
>>>>> Regards,
>>>>> Adrien
>>>>> 
>>>>>> On Jun 26, 2019, at 8:51 PM, Eric Rathhaus (general) via gnucash-user 
>>>>>> <gnucash-user@gnucash.org> wrote:
>>>>>> 
>>>>>> Hi Geert -
>>>>>> 
>>>>>> I already issued the invoices and processed my clients payments against 
>>>>>> the invoices.  These payments are for filing fees to the US government 
>>>>>> for which I subsequently cut checks. I created a job for this client 
>>>>>> that I use to invoice these fees alone. The size of the filing fees is 
>>>>>> too high for me to provide my client short-term loans to cover and then 
>>>>>> invoice later.  My client, in turn, won’t issue a payment without an 
>>>>>> invoice.  So I issue an invoice to my customer to get the prepayment. 
>>>>>> There are some complicated legal reasons why once per year some of the 
>>>>>> filing fees won’t be cashed by the government.  The rest of the year 
>>>>>> everything is fine as I just ensure the client paid all the invoices for 
>>>>>> the special job and then bill for my work and other expenses on invoices 
>>>>>> for each specific job.  This year I have over $12k of  funds I need to 
>>>>>> return to the client somehow.  In the past I created a credit note under 
>>>>>> the special job and sent my client a check.  This year they want me to 
>>>>>> use the credit to offset invoices for subsequent work.  I like the idea 
>>>>>> of creating a credit note under the special filing fee job I use for 
>>>>>> these payments and then applying the credit against other invoices I 
>>>>>> issue but I’m not sure if it will work from an accounting standpoint. 
>>>>>> 
>>>>>>> On Jun 26, 2019, at 1:29 PM, Geert Janssens 
>>>>>>> <geert.gnuc...@kobaltwit.be> wrote:
>>>>>>> 
>>>>>>> The way I understand your scenario I believe you can model what the 
>>>>>>> customer 
>>>>>>> does almost one to one into gnucash actions.
>>>>>>> 
>>>>>>> 1. Customer prepays for expenses -> Create a payment for that customer 
>>>>>>> using 
>>>>>>> Business->Customer->Process Payment
>>>>>>> You can choose to map this payment to outstanding invoices or not. If 
>>>>>>> you 
>>>>>>> don't, it will simply register a prepayment for the customer.
>>>>>>> 
>>>>>>> 2. At some point you send an invoice to the user -> Create this invoice 
>>>>>>> using
>>>>>>> Business->Customer->New Invoice... and post it.
>>>>>>> 
>>>>>>> 3. Now you can choose - does your invoice have (some of) the prepaid 
>>>>>>> expenses 
>>>>>>> ? If so, apply (part of) that prepayment to your invoice using Business-
>>>>>>>> Customer->Process Payment
>>>>>>> After this there may be an outstanding balance the customer still has 
>>>>>>> to pay.
>>>>>>> 
>>>>>>> 4. If the customer pays that outstanding balance, create the payment 
>>>>>>> via 
>>>>>>> Business->Customer->Process payment.
>>>>>>> 
>>>>>>> Then repeat for the next cycle/invoice.
>>>>>>> 
>>>>>>> If you are importing your payments instead of manually entering them, 
>>>>>>> you can 
>>>>>>> also select the payment in the respective account, right-click and 
>>>>>>> choose 
>>>>>>> "Assign as payment..." instead of the above mentioned "Process Payment"
>>>>>>> 
>>>>>>> As Adrien also suggests at any time you could look at the Receivables 
>>>>>>> Aging or 
>>>>>>> Customer report to see what's the customer's current balance.
>>>>>>> 
>>>>>>> Regards,
>>>>>>> 
>>>>>>> Geert
>>>>>>> 
>>>>>>> Op woensdag 26 juni 2019 21:52:43 CEST schreef Adrien Monteleone:
>>>>>>>> You have at least 2 options I can think of at the moment:
>>>>>>>> 
>>>>>>>> #1 - continue to issue credit notes in your system, but don’t send 
>>>>>>>> them out
>>>>>>>> or pay them with a check. When you have the next positive invoice, 
>>>>>>>> ‘pay’ a
>>>>>>>> portion (or all) of that invoice with the credit note. Simply process a
>>>>>>>> payment, select the credit note line and an invoice line you want to 
>>>>>>>> apply
>>>>>>>> it to in the top part of the window. GnuCash will offset the invoice 
>>>>>>>> with
>>>>>>>> the credit note for you. If the credit note is more than the invoice, 
>>>>>>>> it
>>>>>>>> will retain the left over as remaining AR credit to be used on 
>>>>>>>> subsequent
>>>>>>>> invoices. You can see the customer’s balance any time either by 
>>>>>>>> looking at
>>>>>>>> an AR aging report, or a Customer Report. Outstanding credit notes 
>>>>>>>> appear
>>>>>>>> in the Invoices Due Reminder window.
>>>>>>>> 
>>>>>>>> #2 - If your client regularly pays in advance based on an estimate and 
>>>>>>>> you
>>>>>>>> invoice later, instead of applying the payment to an invoice, apply it 
>>>>>>>> to a
>>>>>>>> Liabilities:Customer Deposits account. Then when you create and post 
>>>>>>>> the
>>>>>>>> final invoice, process a payment for it from this account. You could 
>>>>>>>> keep a
>>>>>>>> separate deposit account for each customer but that might get tedious. 
>>>>>>>> You
>>>>>>>> can run a report on the account sorted by payee to show that info and 
>>>>>>>> even
>>>>>>>> keep that report open in a tab if desired, choosing to refresh it as
>>>>>>>> needed. If this might only happen for pre-paid expenses, then you can 
>>>>>>>> still
>>>>>>>> use this method, but only for the pre-paid expense part, which you 
>>>>>>>> could
>>>>>>>> (or not) choose to invoice separately.
>>>>>>>> 
>>>>>>>> Regards,
>>>>>>>> Adrien
>>>>>>>> 
>>>>>>>>> On Jun 26, 2019, at 1:46 PM, Eric Rathhaus office <e...@ewrlaw.com> 
>>>>>>>>> wrote:
>>>>>>>>> 
>>>>>>>>> Hi - I have a client for whom I have many jobs.  On some of these 
>>>>>>>>> jobs,
>>>>>>>>> the client prepaid expenses that I did not use.  In the past, I’ve 
>>>>>>>>> always
>>>>>>>>> created a credit note for a refund and sent the client a check.  
>>>>>>>>> However,
>>>>>>>>> my client prefers instead that I credit this amount towards future 
>>>>>>>>> work. 
>>>>>>>>> I’m not sure how to accomplish this cleanly.  I could keep a running
>>>>>>>>> total of the amount and discount from the total prepayment until it’s
>>>>>>>>> used up.  But this seems clunky and maybe not the best practice.  Any
>>>>>>>>> other suggestions on how to account for the refund against future 
>>>>>>>>> work?
>>>>>>>>> 
>>>>>>>>> Kind regards,
>>>>>>>>> 
>>>>>>>>> Eric W. Rathhaus
>> 
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