Hi Nathan,

I think it's OK now. Are you still seeing this?

BTW, this list is not a support channel with any kind of SLA. Now
we're offering premier support for that type of demand.
For more details about our premier support, please see:
https://developers.google.com/appengine/docs/premier/

Regards,

-- Takashi

On Thu, Apr 26, 2012 at 2:43 AM, Nathan Skone <nsk...@headsprout.com> wrote:
> Application: hs-hbo
> Datastore: High Replication
> Normal latencies: 50ms-200ms
> Today's latencies: 5000ms-10000ms
> Idle Instances: ( Automatic – Automatic )
> Pending Latency: ( Automatic – Automatic )
>
> Dear Appengine Team,
>
> This morning the latency of my application saw a sudden spike that has made
> it unusable for my company's purposes. How can I get assistance with this
> problem? This is an urgent issue that is directly effecting our customers.
>
> Thank you,
> Nathan Skone
> DYMO / Mimio - A Newell Rubbermaid Company
>
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-- 
Takashi Matsuo | Developer Advocate | tmat...@google.com

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