Takashi, The latency spike stopped around 11:30pm PST. Can you tell what caused the high latency, and if it is likely to occur again in the future? Occasional spikes such as what happened yesterday would make the Google App Engine much less useful to my company.
I understand there is no SLA support channel for non-premium accounts. Does that mean that us paying customers that cannot justify the extra $500 monthly fee cannot depend on any support from Google when experiencing problems? Thank you for your response, Nathan Skone DYMO / Mimio - A Newell Rubbermaid Company On Wednesday, April 25, 2012 11:58:27 PM UTC-7, Takashi Matsuo (Google) wrote: > > Hi Nathan, > > I think it's OK now. Are you still seeing this? > > BTW, this list is not a support channel with any kind of SLA. Now > we're offering premier support for that type of demand. > For more details about our premier support, please see: > https://developers.google.com/appengine/docs/premier/ > > Regards, > > -- Takashi > > On Thu, Apr 26, 2012 at 2:43 AM, Nathan Skone <nsk...@headsprout.com> > wrote: > > Application: hs-hbo > > Datastore: High Replication > > Normal latencies: 50ms-200ms > > Today's latencies: 5000ms-10000ms > > Idle Instances: ( Automatic – Automatic ) > > Pending Latency: ( Automatic – Automatic ) > > > > Dear Appengine Team, > > > > This morning the latency of my application saw a sudden spike that has > made > > it unusable for my company's purposes. How can I get assistance with > this > > problem? This is an urgent issue that is directly effecting our > customers. > > > > Thank you, > > Nathan Skone > > DYMO / Mimio - A Newell Rubbermaid Company > > > > -- > > You received this message because you are subscribed to the Google > Groups > > "Google App Engine" group. > > To view this discussion on the web visit > > https://groups.google.com/d/msg/google-appengine/-/O-GXusXXlzsJ. > > To post to this group, send email to google-appengine@googlegroups.com. > > To unsubscribe from this group, send email to > > google-appengine+unsubscr...@googlegroups.com. > > For more options, visit this group at > > http://groups.google.com/group/google-appengine?hl=en. > > > > -- > Takashi Matsuo | Developer Advocate | tmat...@google.com > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To view this discussion on the web visit https://groups.google.com/d/msg/google-appengine/-/omv0xvTjHnwJ. To post to this group, send email to google-appengine@googlegroups.com. To unsubscribe from this group, send email to google-appengine+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
