Hi Christian, First of all, I need to apologize that your issue if different from the one I mentioned. I'm escalating this to the engineering team.
-- Takashi On Tue, Oct 9, 2012 at 10:45 AM, c h <how...@umich.edu> wrote: > can you at least provide for me information about how the graph is wrong, > how much it is wrong, and how to calculate what my expected charges should > be until the issue is resolved? otherwise i expect to be billed at the > lower rate that your charts and graphs show me. > > > On Monday, October 8, 2012 6:36:03 PM UTC-7, Takashi Matsuo (Google) wrote: > >> >> Sorry I should have been more clear. I think this issue is affecting only >> the graph. The billing amount should be still correct. >> >> If you feel differently, please consult our billing support team at: >> http://support.google.com/**code/go/cloud_billing<http://support.google.com/code/go/cloud_billing> >> >> Thanks, >> >> >> On Tue, Oct 9, 2012 at 10:30 AM, c h <how...@umich.edu> wrote: >> >>> What should i file as the bug? As far as i can tell google is >>> overcharging us by 2x. This needs to be resolved immediately and >>> **retroactively. >>> I'll have our company finance officers get in touch with google billing to >>> get this settled, and i'll file the bug. >>> >>> thank you, >>> >>> christian >>> >>> On Monday, October 8, 2012 6:25:07 PM UTC-7, Takashi Matsuo (Google) >>> wrote: >>> >>>> On Tue, Oct 9, 2012 at 10:16 AM, c h <how...@umich.edu> wrote: >>>> >>>>> Takashi, >>>>> >>>>> So that means the what you show throughout the day for Frontend >>>>> instance hours, and the graph of the number of instances currently is >>>>> inaccurate? We are concerned because we made a change (disabled appstats) >>>>> which seemed to decrease the number of hours we were using significantly, >>>>> but the cost did not go down. >>>>> >>>>> When will the fix for the dashboard go into place? Our bill has >>>>> nearly doubled since switching to python2.7 and we need to be able >>>>> to optimize our application, but if we don't know what resources it is >>>>> actually using we won't be able to find the right things to target. >>>>> >>>> >>>> Sorry for the inconvenience. Can you file a bug on our issue tracker >>>> for tracking purpose? >>>> >>>> -- Takashi >>>> >>>> >>>> >>>>> >>>>> thanks, >>>>> >>>>> christian >>>>> >>>>> >>>>> On Monday, October 8, 2012 6:10:04 PM UTC-7, Takashi Matsuo (Google) >>>>> wrote: >>>>> >>>>>> >>>>>> Hi Christian, >>>>>> >>>>>> Thanks for the info. We're aware of this issue in the graph, working >>>>>> on the fix. >>>>>> >>>>>> >>>>>> -- Takashi >>>>>> >>>>>> >>>>>> On Tue, Oct 9, 2012 at 5:37 AM, c h <how...@umich.edu> wrote: >>>>>> >>>>>>> i sent my appid in on friday. it looks like over the weekend we are >>>>>>> continuing to have this mis-match between hours in the console and hours >>>>>>> then billed. am i reading something wrong? >>>>>>> >>>>>>> thanks, >>>>>>> >>>>>>> christian >>>>>>> >>>>>>> >>>>>>> On Friday, October 5, 2012 12:43:09 PM UTC-7, c h wrote: >>>>>>>> >>>>>>>> Takashi, >>>>>>>> >>>>>>>> Thanks for the reply! I have some backends, but those are >>>>>>>> accounted under backend instance hours. nothing else hitting >>>>>>>> frontends. i >>>>>>>> just double checked the chart for all versions and it is what i sent. >>>>>>>> >>>>>>>> i did not do any backup/copy/delete tasks with Datastore Admin for >>>>>>>> several days now. nothing is hung there that i can see. >>>>>>>> >>>>>>>> i'd prefer to to send appid off the group...will do so in a moment. >>>>>>>> >>>>>>>> thanks! >>>>>>>> >>>>>>>> christian >>>>>>>> >>>>>>>> On Thursday, October 4, 2012 10:27:16 PM UTC-7, Takashi Matsuo >>>>>>>> (Google) wrote: >>>>>>>>> >>>>>>>>> >>>>>>>>> Hi christian, >>>>>>>>> >>>>>>>>> Is the instance chart only for one version? >>>>>>>>> Do you have any other version which runs some instances? >>>>>>>>> Did you run any backup/copy/delete task with Datastore Admin? >>>>>>>>> >>>>>>>>> If the answers are no to all of above, please tell me your app-id. >>>>>>>>> >>>>>>>>> -- Takashi >>>>>>>>> >>>>>>>>> >>>>>>>>> On Fri, Oct 5, 2012 at 8:34 AM, c h <how...@umich.edu> wrote: >>>>>>>>> >>>>>>>>>> Hello, >>>>>>>>>> >>>>>>>>>> for the last few days i've been tracking instance hours on my >>>>>>>>>> app. when i look at the instance hours in the dashboard they are >>>>>>>>>> much >>>>>>>>>> smaller than the billed amount. yesterday at about 11:55pm (just >>>>>>>>>> before >>>>>>>>>> the reset) the dashboard showed me about 400 frontend instance hours >>>>>>>>>> used. >>>>>>>>>> My bill for yesterday shows over 1,000 Frontend Instance hours used. >>>>>>>>>> >>>>>>>>>> Further when i look at the "Instances" chart i see that i was >>>>>>>>>> never over 30 billed instances....so if we say 30 instances X 24 >>>>>>>>>> hours (all >>>>>>>>>> F1) that would be 720 Frontend Instance hours. >>>>>>>>>> >>>>>>>>>> I'm confused as to why the numbers are not lining up? >>>>>>>>>> >>>>>>>>>> Am i reading something incorrectly? >>>>>>>>>> >>>>>>>>>> thanks, >>>>>>>>>> >>>>>>>>>> christian >>>>>>>>>> >>>>>>>>>> -- >>>>>>>>>> You received this message because you are subscribed to the >>>>>>>>>> Google Groups "Google App Engine" group. >>>>>>>>>> To view this discussion on the web visit >>>>>>>>>> https://groups.google.com/d/**ms****** >>>>>>>>>> g/google-appengine/-/vMZa6f_**mj******9sJ<https://groups.google.com/d/msg/google-appengine/-/vMZa6f_mj9sJ> >>>>>>>>>> . >>>>>>>>>> To post to this group, send email to google-a...@googlegroups.com >>>>>>>>>> . >>>>>>>>>> To unsubscribe from this group, send email to google-appengi...@* >>>>>>>>>> *googlegroups******.com. >>>>>>>>>> For more options, visit this group at http://groups.google.com/** >>>>>>>>>> group******/google-appengine?hl=en<http://groups.google.com/group/google-appengine?hl=en> >>>>>>>>>> . >>>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> -- >>>>>>>>> Takashi Matsuo | Developers Advocate | tma...@google.com >>>>>>>>> >>>>>>>>> -- >>>>>>> You received this message because you are subscribed to the Google >>>>>>> Groups "Google App Engine" group. >>>>>>> To view this discussion on the web visit >>>>>>> https://groups.google.com/d/**ms****g/google-appengine/-/pxjRS-**pVH >>>>>>> ****QsJ<https://groups.google.com/d/msg/google-appengine/-/pxjRS-pVHQsJ> >>>>>>> . >>>>>>> >>>>>>> To post to this group, send email to google-a...@googlegroups.**com. >>>>>>> To unsubscribe from this group, send email to google-appengi...@** >>>>>>> googlegroups****.com. >>>>>>> For more options, visit this group at http://groups.google.com/** >>>>>>> group****/google-appengine?hl=en<http://groups.google.com/group/google-appengine?hl=en> >>>>>>> . >>>>>>> >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> Takashi Matsuo | Developers Advocate | tma...@google.com >>>>>> >>>>>> -- >>>>> You received this message because you are subscribed to the Google >>>>> Groups "Google App Engine" group. >>>>> To view this discussion on the web visit https://groups.google.com/d/* >>>>> *ms**g/google-appengine/-/**bvLC592IT**wEJ<https://groups.google.com/d/msg/google-appengine/-/bvLC592ITwEJ> >>>>> . >>>>> >>>>> To post to this group, send email to google-a...@googlegroups.**com. >>>>> To unsubscribe from this group, send email to google-appengi...@** >>>>> googlegroups**.com. >>>>> For more options, visit this group at http://groups.google.com/**group >>>>> **/google-appengine?hl=en<http://groups.google.com/group/google-appengine?hl=en> >>>>> . >>>>> >>>> >>>> >>>> >>>> -- >>>> Takashi Matsuo | Developers Advocate | tma...@google.com >>>> >>>> -- >>> You received this message because you are subscribed to the Google >>> Groups "Google App Engine" group. >>> To view this discussion on the web visit https://groups.google.com/d/** >>> msg/google-appengine/-/**7YAIgQSgkz8J<https://groups.google.com/d/msg/google-appengine/-/7YAIgQSgkz8J> >>> . >>> >>> To post to this group, send email to google-a...@googlegroups.**com. >>> To unsubscribe from this group, send email to google-appengi...@** >>> googlegroups.com. >>> For more options, visit this group at http://groups.google.com/** >>> group/google-appengine?hl=en<http://groups.google.com/group/google-appengine?hl=en> >>> . >>> >> >> >> >> -- >> Takashi Matsuo | Developers Advocate | tma...@google.com >> >> -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To view this discussion on the web visit > https://groups.google.com/d/msg/google-appengine/-/_8mbPW6wCOoJ. > > To post to this group, send email to google-appengine@googlegroups.com. > To unsubscribe from this group, send email to > google-appengine+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/google-appengine?hl=en. > -- Takashi Matsuo | Developers Advocate | tmat...@google.com -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. 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