Are there any updates from the engineering team? It's been another week of overbilling.....
thanks, christian On Monday, October 8, 2012 8:33:27 PM UTC-7, c h wrote: > > Takashi, > > thanks! sorry if i was unclear before...there are indeed lots of moving > parts to keep track of! > > let me know if the engineering team has anything to help me out. > > christian > > On Monday, October 8, 2012 7:50:30 PM UTC-7, Takashi Matsuo (Google) wrote: >> >> >> Hi Christian, >> >> First of all, I need to apologize that your issue if different from the >> one I mentioned. >> I'm escalating this to the engineering team. >> >> -- Takashi >> >> >> On Tue, Oct 9, 2012 at 10:45 AM, c h <how...@umich.edu> wrote: >> >>> can you at least provide for me information about how the graph is >>> wrong, how much it is wrong, and how to calculate what my expected charges >>> should be until the issue is resolved? otherwise i expect to be billed at >>> the lower rate that your charts and graphs show me. >>> >>> >>> On Monday, October 8, 2012 6:36:03 PM UTC-7, Takashi Matsuo (Google) >>> wrote: >>> >>>> >>>> Sorry I should have been more clear. I think this issue is affecting >>>> only the graph. The billing amount should be still correct. >>>> >>>> If you feel differently, please consult our billing support team at: >>>> http://support.google.com/**code/go/cloud_billing<http://support.google.com/code/go/cloud_billing> >>>> >>>> Thanks, >>>> >>>> >>>> On Tue, Oct 9, 2012 at 10:30 AM, c h <how...@umich.edu> wrote: >>>> >>>>> What should i file as the bug? As far as i can tell google is >>>>> overcharging us by 2x. This needs to be resolved immediately and >>>>> **retroactively. >>>>> I'll have our company finance officers get in touch with google billing >>>>> to >>>>> get this settled, and i'll file the bug. >>>>> >>>>> thank you, >>>>> >>>>> christian >>>>> >>>>> On Monday, October 8, 2012 6:25:07 PM UTC-7, Takashi Matsuo (Google) >>>>> wrote: >>>>> >>>>>> On Tue, Oct 9, 2012 at 10:16 AM, c h <how...@umich.edu> wrote: >>>>>> >>>>>>> Takashi, >>>>>>> >>>>>>> So that means the what you show throughout the day for Frontend >>>>>>> instance hours, and the graph of the number of instances currently is >>>>>>> inaccurate? We are concerned because we made a change (disabled >>>>>>> appstats) >>>>>>> which seemed to decrease the number of hours we were using >>>>>>> significantly, >>>>>>> but the cost did not go down. >>>>>>> >>>>>>> When will the fix for the dashboard go into place? Our bill has >>>>>>> nearly doubled since switching to python2.7 and we need to be able >>>>>>> to optimize our application, but if we don't know what resources it is >>>>>>> actually using we won't be able to find the right things to target. >>>>>>> >>>>>> >>>>>> Sorry for the inconvenience. Can you file a bug on our issue tracker >>>>>> for tracking purpose? >>>>>> >>>>>> -- Takashi >>>>>> >>>>>> >>>>>> >>>>>>> >>>>>>> thanks, >>>>>>> >>>>>>> christian >>>>>>> >>>>>>> >>>>>>> On Monday, October 8, 2012 6:10:04 PM UTC-7, Takashi Matsuo (Google) >>>>>>> wrote: >>>>>>> >>>>>>>> >>>>>>>> Hi Christian, >>>>>>>> >>>>>>>> Thanks for the info. We're aware of this issue in the graph, >>>>>>>> working on the fix. >>>>>>>> >>>>>>>> >>>>>>>> -- Takashi >>>>>>>> >>>>>>>> >>>>>>>> On Tue, Oct 9, 2012 at 5:37 AM, c h <how...@umich.edu> wrote: >>>>>>>> >>>>>>>>> i sent my appid in on friday. it looks like over the weekend we >>>>>>>>> are continuing to have this mis-match between hours in the console >>>>>>>>> and >>>>>>>>> hours then billed. am i reading something wrong? >>>>>>>>> >>>>>>>>> thanks, >>>>>>>>> >>>>>>>>> christian >>>>>>>>> >>>>>>>>> >>>>>>>>> On Friday, October 5, 2012 12:43:09 PM UTC-7, c h wrote: >>>>>>>>>> >>>>>>>>>> Takashi, >>>>>>>>>> >>>>>>>>>> Thanks for the reply! I have some backends, but those are >>>>>>>>>> accounted under backend instance hours. nothing else hitting >>>>>>>>>> frontends. i >>>>>>>>>> just double checked the chart for all versions and it is what i sent. >>>>>>>>>> >>>>>>>>>> i did not do any backup/copy/delete tasks with Datastore Admin >>>>>>>>>> for several days now. nothing is hung there that i can see. >>>>>>>>>> >>>>>>>>>> i'd prefer to to send appid off the group...will do so in a >>>>>>>>>> moment. >>>>>>>>>> >>>>>>>>>> thanks! >>>>>>>>>> >>>>>>>>>> christian >>>>>>>>>> >>>>>>>>>> On Thursday, October 4, 2012 10:27:16 PM UTC-7, Takashi Matsuo >>>>>>>>>> (Google) wrote: >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> Hi christian, >>>>>>>>>>> >>>>>>>>>>> Is the instance chart only for one version? >>>>>>>>>>> Do you have any other version which runs some instances? >>>>>>>>>>> Did you run any backup/copy/delete task with Datastore Admin? >>>>>>>>>>> >>>>>>>>>>> If the answers are no to all of above, please tell me your >>>>>>>>>>> app-id. >>>>>>>>>>> >>>>>>>>>>> -- Takashi >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> On Fri, Oct 5, 2012 at 8:34 AM, c h <how...@umich.edu> wrote: >>>>>>>>>>> >>>>>>>>>>>> Hello, >>>>>>>>>>>> >>>>>>>>>>>> for the last few days i've been tracking instance hours on my >>>>>>>>>>>> app. when i look at the instance hours in the dashboard they are >>>>>>>>>>>> much >>>>>>>>>>>> smaller than the billed amount. yesterday at about 11:55pm (just >>>>>>>>>>>> before >>>>>>>>>>>> the reset) the dashboard showed me about 400 frontend instance >>>>>>>>>>>> hours used. >>>>>>>>>>>> My bill for yesterday shows over 1,000 Frontend Instance hours >>>>>>>>>>>> used. >>>>>>>>>>>> >>>>>>>>>>>> Further when i look at the "Instances" chart i see that i was >>>>>>>>>>>> never over 30 billed instances....so if we say 30 instances X 24 >>>>>>>>>>>> hours (all >>>>>>>>>>>> F1) that would be 720 Frontend Instance hours. >>>>>>>>>>>> >>>>>>>>>>>> I'm confused as to why the numbers are not lining up? >>>>>>>>>>>> >>>>>>>>>>>> Am i reading something incorrectly? >>>>>>>>>>>> >>>>>>>>>>>> thanks, >>>>>>>>>>>> >>>>>>>>>>>> christian >>>>>>>>>>>> >>>>>>>>>>>> -- >>>>>>>>>>>> You received this message because you are subscribed to the >>>>>>>>>>>> Google Groups "Google App Engine" group. >>>>>>>>>>>> To view this discussion on the web visit >>>>>>>>>>>> https://groups.google.com/d/**ms****** >>>>>>>>>>>> g/google-appengine/-/vMZa6f_**mj******9sJ<https://groups.google.com/d/msg/google-appengine/-/vMZa6f_mj9sJ> >>>>>>>>>>>> . >>>>>>>>>>>> To post to this group, send email to >>>>>>>>>>>> google-a...@googlegroups.com. >>>>>>>>>>>> To unsubscribe from this group, send email to >>>>>>>>>>>> google-appengi...@**googlegroups******.com. >>>>>>>>>>>> For more options, visit this group at http://groups.google.com/ >>>>>>>>>>>> **group******/google-appengine?hl=en<http://groups.google.com/group/google-appengine?hl=en> >>>>>>>>>>>> . >>>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> -- >>>>>>>>>>> Takashi Matsuo | Developers Advocate | tma...@google.com >>>>>>>>>>> >>>>>>>>>>> -- >>>>>>>>> You received this message because you are subscribed to the Google >>>>>>>>> Groups "Google App Engine" group. >>>>>>>>> To view this discussion on the web visit >>>>>>>>> https://groups.google.com/d/**ms****g/google-appengine/-/pxjRS-** >>>>>>>>> pVH****QsJ<https://groups.google.com/d/msg/google-appengine/-/pxjRS-pVHQsJ> >>>>>>>>> . >>>>>>>>> >>>>>>>>> To post to this group, send email to google-a...@googlegroups.** >>>>>>>>> com. >>>>>>>>> To unsubscribe from this group, send email to google-appengi...@** >>>>>>>>> googlegroups****.com. >>>>>>>>> For more options, visit this group at http://groups.google.com/** >>>>>>>>> group****/google-appengine?hl=en<http://groups.google.com/group/google-appengine?hl=en> >>>>>>>>> . >>>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> -- >>>>>>>> Takashi Matsuo | Developers Advocate | tma...@google.com >>>>>>>> >>>>>>>> -- >>>>>>> You received this message because you are subscribed to the Google >>>>>>> Groups "Google App Engine" group. >>>>>>> To view this discussion on the web visit >>>>>>> https://groups.google.com/d/**ms**g/google-appengine/-/**bvLC592IT** >>>>>>> wEJ<https://groups.google.com/d/msg/google-appengine/-/bvLC592ITwEJ> >>>>>>> . >>>>>>> >>>>>>> To post to this group, send email to google-a...@googlegroups.**com. >>>>>>> To unsubscribe from this group, send email to google-appengi...@** >>>>>>> googlegroups**.com. >>>>>>> For more options, visit this group at http://groups.google.com/** >>>>>>> group**/google-appengine?hl=en<http://groups.google.com/group/google-appengine?hl=en> >>>>>>> . >>>>>>> >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> Takashi Matsuo | Developers Advocate | tma...@google.com >>>>>> >>>>>> -- >>>>> You received this message because you are subscribed to the Google >>>>> Groups "Google App Engine" group. >>>>> To view this discussion on the web visit https://groups.google.com/d/* >>>>> *msg/google-appengine/-/**7YAIgQSgkz8J<https://groups.google.com/d/msg/google-appengine/-/7YAIgQSgkz8J> >>>>> . >>>>> >>>>> To post to this group, send email to google-a...@googlegroups.**com. >>>>> To unsubscribe from this group, send email to google-appengi...@** >>>>> googlegroups.com. >>>>> For more options, visit this group at http://groups.google.com/** >>>>> group/google-appengine?hl=en<http://groups.google.com/group/google-appengine?hl=en> >>>>> . >>>>> >>>> >>>> >>>> >>>> -- >>>> Takashi Matsuo | Developers Advocate | tma...@google.com >>>> >>>> -- >>> You received this message because you are subscribed to the Google >>> Groups "Google App Engine" group. >>> To view this discussion on the web visit >>> https://groups.google.com/d/msg/google-appengine/-/_8mbPW6wCOoJ. >>> >>> To post to this group, send email to google-a...@googlegroups.com. >>> To unsubscribe from this group, send email to >>> google-appengi...@googlegroups.com. >>> For more options, visit this group at >>> http://groups.google.com/group/google-appengine?hl=en. >>> >> >> >> >> -- >> Takashi Matsuo | Developers Advocate | tma...@google.com >> >> -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. 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