Takashi, thanks! sorry if i was unclear before...there are indeed lots of moving parts to keep track of!
let me know if the engineering team has anything to help me out. christian On Monday, October 8, 2012 7:50:30 PM UTC-7, Takashi Matsuo (Google) wrote: > > > Hi Christian, > > First of all, I need to apologize that your issue if different from the > one I mentioned. > I'm escalating this to the engineering team. > > -- Takashi > > > On Tue, Oct 9, 2012 at 10:45 AM, c h <how...@umich.edu <javascript:>>wrote: > >> can you at least provide for me information about how the graph is wrong, >> how much it is wrong, and how to calculate what my expected charges should >> be until the issue is resolved? otherwise i expect to be billed at the >> lower rate that your charts and graphs show me. >> >> >> On Monday, October 8, 2012 6:36:03 PM UTC-7, Takashi Matsuo (Google) >> wrote: >> >>> >>> Sorry I should have been more clear. I think this issue is affecting >>> only the graph. The billing amount should be still correct. >>> >>> If you feel differently, please consult our billing support team at: >>> http://support.google.com/**code/go/cloud_billing<http://support.google.com/code/go/cloud_billing> >>> >>> Thanks, >>> >>> >>> On Tue, Oct 9, 2012 at 10:30 AM, c h <how...@umich.edu> wrote: >>> >>>> What should i file as the bug? As far as i can tell google is >>>> overcharging us by 2x. This needs to be resolved immediately and >>>> **retroactively. >>>> I'll have our company finance officers get in touch with google billing >>>> to >>>> get this settled, and i'll file the bug. >>>> >>>> thank you, >>>> >>>> christian >>>> >>>> On Monday, October 8, 2012 6:25:07 PM UTC-7, Takashi Matsuo (Google) >>>> wrote: >>>> >>>>> On Tue, Oct 9, 2012 at 10:16 AM, c h <how...@umich.edu> wrote: >>>>> >>>>>> Takashi, >>>>>> >>>>>> So that means the what you show throughout the day for Frontend >>>>>> instance hours, and the graph of the number of instances currently is >>>>>> inaccurate? We are concerned because we made a change (disabled >>>>>> appstats) >>>>>> which seemed to decrease the number of hours we were using >>>>>> significantly, >>>>>> but the cost did not go down. >>>>>> >>>>>> When will the fix for the dashboard go into place? Our bill has >>>>>> nearly doubled since switching to python2.7 and we need to be able >>>>>> to optimize our application, but if we don't know what resources it is >>>>>> actually using we won't be able to find the right things to target. >>>>>> >>>>> >>>>> Sorry for the inconvenience. Can you file a bug on our issue tracker >>>>> for tracking purpose? >>>>> >>>>> -- Takashi >>>>> >>>>> >>>>> >>>>>> >>>>>> thanks, >>>>>> >>>>>> christian >>>>>> >>>>>> >>>>>> On Monday, October 8, 2012 6:10:04 PM UTC-7, Takashi Matsuo (Google) >>>>>> wrote: >>>>>> >>>>>>> >>>>>>> Hi Christian, >>>>>>> >>>>>>> Thanks for the info. We're aware of this issue in the graph, working >>>>>>> on the fix. >>>>>>> >>>>>>> >>>>>>> -- Takashi >>>>>>> >>>>>>> >>>>>>> On Tue, Oct 9, 2012 at 5:37 AM, c h <how...@umich.edu> wrote: >>>>>>> >>>>>>>> i sent my appid in on friday. it looks like over the weekend we >>>>>>>> are continuing to have this mis-match between hours in the console and >>>>>>>> hours then billed. am i reading something wrong? >>>>>>>> >>>>>>>> thanks, >>>>>>>> >>>>>>>> christian >>>>>>>> >>>>>>>> >>>>>>>> On Friday, October 5, 2012 12:43:09 PM UTC-7, c h wrote: >>>>>>>>> >>>>>>>>> Takashi, >>>>>>>>> >>>>>>>>> Thanks for the reply! I have some backends, but those are >>>>>>>>> accounted under backend instance hours. nothing else hitting >>>>>>>>> frontends. i >>>>>>>>> just double checked the chart for all versions and it is what i sent. >>>>>>>>> >>>>>>>>> i did not do any backup/copy/delete tasks with Datastore Admin for >>>>>>>>> several days now. nothing is hung there that i can see. >>>>>>>>> >>>>>>>>> i'd prefer to to send appid off the group...will do so in a moment. >>>>>>>>> >>>>>>>>> thanks! >>>>>>>>> >>>>>>>>> christian >>>>>>>>> >>>>>>>>> On Thursday, October 4, 2012 10:27:16 PM UTC-7, Takashi Matsuo >>>>>>>>> (Google) wrote: >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Hi christian, >>>>>>>>>> >>>>>>>>>> Is the instance chart only for one version? >>>>>>>>>> Do you have any other version which runs some instances? >>>>>>>>>> Did you run any backup/copy/delete task with Datastore Admin? >>>>>>>>>> >>>>>>>>>> If the answers are no to all of above, please tell me your app-id. >>>>>>>>>> >>>>>>>>>> -- Takashi >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> On Fri, Oct 5, 2012 at 8:34 AM, c h <how...@umich.edu> wrote: >>>>>>>>>> >>>>>>>>>>> Hello, >>>>>>>>>>> >>>>>>>>>>> for the last few days i've been tracking instance hours on my >>>>>>>>>>> app. when i look at the instance hours in the dashboard they are >>>>>>>>>>> much >>>>>>>>>>> smaller than the billed amount. yesterday at about 11:55pm (just >>>>>>>>>>> before >>>>>>>>>>> the reset) the dashboard showed me about 400 frontend instance >>>>>>>>>>> hours used. >>>>>>>>>>> My bill for yesterday shows over 1,000 Frontend Instance hours >>>>>>>>>>> used. >>>>>>>>>>> >>>>>>>>>>> Further when i look at the "Instances" chart i see that i was >>>>>>>>>>> never over 30 billed instances....so if we say 30 instances X 24 >>>>>>>>>>> hours (all >>>>>>>>>>> F1) that would be 720 Frontend Instance hours. >>>>>>>>>>> >>>>>>>>>>> I'm confused as to why the numbers are not lining up? >>>>>>>>>>> >>>>>>>>>>> Am i reading something incorrectly? >>>>>>>>>>> >>>>>>>>>>> thanks, >>>>>>>>>>> >>>>>>>>>>> christian >>>>>>>>>>> >>>>>>>>>>> -- >>>>>>>>>>> You received this message because you are subscribed to the >>>>>>>>>>> Google Groups "Google App Engine" group. >>>>>>>>>>> To view this discussion on the web visit >>>>>>>>>>> https://groups.google.com/d/**ms****** >>>>>>>>>>> g/google-appengine/-/vMZa6f_**mj******9sJ<https://groups.google.com/d/msg/google-appengine/-/vMZa6f_mj9sJ> >>>>>>>>>>> . >>>>>>>>>>> To post to this group, send email to >>>>>>>>>>> google-a...@googlegroups.com. >>>>>>>>>>> To unsubscribe from this group, send email to google-appengi...@ >>>>>>>>>>> **googlegroups******.com. >>>>>>>>>>> For more options, visit this group at http://groups.google.com/* >>>>>>>>>>> *group******/google-appengine?hl=en<http://groups.google.com/group/google-appengine?hl=en> >>>>>>>>>>> . >>>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> -- >>>>>>>>>> Takashi Matsuo | Developers Advocate | tma...@google.com >>>>>>>>>> >>>>>>>>>> -- >>>>>>>> You received this message because you are subscribed to the Google >>>>>>>> Groups "Google App Engine" group. >>>>>>>> To view this discussion on the web visit >>>>>>>> https://groups.google.com/d/**ms****g/google-appengine/-/pxjRS-** >>>>>>>> pVH****QsJ<https://groups.google.com/d/msg/google-appengine/-/pxjRS-pVHQsJ> >>>>>>>> . >>>>>>>> >>>>>>>> To post to this group, send email to google-a...@googlegroups.**com >>>>>>>> . >>>>>>>> To unsubscribe from this group, send email to google-appengi...@** >>>>>>>> googlegroups****.com. >>>>>>>> For more options, visit this group at http://groups.google.com/** >>>>>>>> group****/google-appengine?hl=en<http://groups.google.com/group/google-appengine?hl=en> >>>>>>>> . >>>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Takashi Matsuo | Developers Advocate | tma...@google.com >>>>>>> >>>>>>> -- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups "Google App Engine" group. >>>>>> To view this discussion on the web visit https://groups.google.com/d/ >>>>>> **ms**g/google-appengine/-/**bvLC592IT**wEJ<https://groups.google.com/d/msg/google-appengine/-/bvLC592ITwEJ> >>>>>> . >>>>>> >>>>>> To post to this group, send email to google-a...@googlegroups.**com. >>>>>> To unsubscribe from this group, send email to google-appengi...@** >>>>>> googlegroups**.com. >>>>>> For more options, visit this group at http://groups.google.com/** >>>>>> group**/google-appengine?hl=en<http://groups.google.com/group/google-appengine?hl=en> >>>>>> . >>>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> Takashi Matsuo | Developers Advocate | tma...@google.com >>>>> >>>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "Google App Engine" group. >>>> To view this discussion on the web visit https://groups.google.com/d/** >>>> msg/google-appengine/-/**7YAIgQSgkz8J<https://groups.google.com/d/msg/google-appengine/-/7YAIgQSgkz8J> >>>> . >>>> >>>> To post to this group, send email to google-a...@googlegroups.**com. >>>> To unsubscribe from this group, send email to google-appengi...@** >>>> googlegroups.com. >>>> For more options, visit this group at http://groups.google.com/** >>>> group/google-appengine?hl=en<http://groups.google.com/group/google-appengine?hl=en> >>>> . >>>> >>> >>> >>> >>> -- >>> Takashi Matsuo | Developers Advocate | tma...@google.com >>> >>> -- >> You received this message because you are subscribed to the Google Groups >> "Google App Engine" group. >> To view this discussion on the web visit >> https://groups.google.com/d/msg/google-appengine/-/_8mbPW6wCOoJ. >> >> To post to this group, send email to >> google-a...@googlegroups.com<javascript:> >> . >> To unsubscribe from this group, send email to >> google-appengi...@googlegroups.com <javascript:>. >> For more options, visit this group at >> http://groups.google.com/group/google-appengine?hl=en. >> > > > > -- > Takashi Matsuo | Developers Advocate | tma...@google.com <javascript:> > > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. 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