On Oct 18, 2010, at 08:47:33, Nicholas Sanders wrote:
> I wish somebody a merry christmas …

It's pretty clear that you weren't wishing him a merry Christmas any more than 
he was wishing us one. If you were, that wasn't clear.

I'll admit: I enjoyed it. But Chris is right: We all need to hold stuff like 
that back, or email it to nobody instead of the group. Sending pretty much 
anything but The Link does not help the user.

> … I am happy to apologise as many times as you like for the upset I have 
> caused to you or anyone else on this list.

Problem solved, as far as I'm concerned. Just remember—as we all should—not to 
send messages like this.

I like humor, but when you're dealing with somebody who is *pissed off* because 
they think we've invaded their hard drive, that isn't the time. The first order 
of business is to calm them down and as quickly as possible get them the 
information they're after. Anything else is only going to anger them more, and 
we *really* do not need that.

> And what about Steve C who offered the clearly offensive "I'm sure can we 
> express ourselves better [than] a 2 year old" and yet received no rebuke from 
> you at all.

His (second) message was a bit more than that, attempting to address the actual 
problem. I think he might have decided to expand on it after seeing your and 
Chris's initial exchange. Also, even his “offensive” remark was also good 
advice.

Your message, conversely, had nothing but the “merry Christmas to him, too!” 
remark.

Anyway, you've apologized for it, so as long as you don't send something like 
that again (and the same goes for everybody else here, of course), problem 
solved.

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