I would definitely call GW Micro Tech Support on Monday for further accurate
advice. I believe that whether you are dealing with a couple of units with
specific foibles or it is simple, GW will make good on it. I had a similar
experience with another product a few years back, and they did make good on
it. Just call and see what is to be done. I use my Book Sense lots every
day, but leaving it idle for a period of time should not disable it. I am
sure your investment will prove to be wise if you can be patient even though
it is disappointing to have these things happen.
Dianne
----- Original Message -----
From: "Ann Byrne" <[email protected]>
To: <[email protected]>
Sent: Friday, November 20, 2009 9:16 PM
Subject: Re: [GW-Booksense] it died
I am dealing with a similar experience. I let my book Sense sit idle for
about a month, and now I can't wake it up. I charged it all day with the
USB port of my computer. It got warm but wouldn't turn on. So I charged
it with the plug-in charger. The little lady told me brightly that I had
disconnected Book Sense from the power cord, but won't speak the time or
turn herself on.
I have removed and restored the battery a number of times, and have now
returned her to the charger because I can't think of what else to do. I
assume removal of the battery is a hard reset, so using the 4 key and
whatever else won't make a difference.
I assume there is a way to resurrect Book Sense, but so far the usual
tricks haven't worked.
Suggestions, anyone???
Hi,
I don't usually write to these kinds of topics but I have had a terrible
experience with the Book Sense.
I am a new user and have been so excited to get it. I bought it after
carefully considering where to put the bucks because it is so expensive.
I was determined to get something that would meet my needs not only now
but in the future. Yesterday I had someone help me get my nls key
straightened out and learned how to download from bookshare and NLS.
Although NLS turned out to be a problem, things were looking up.
A little while ago I tried to download a book from bookshare. It went
very well. When I went to disconnect the bs from the computer it stopped
responding. I waited until I heard the computer say "Safe to remove
hardware" before I disconnected it. When I did disconnect it everything
died. The bs does absolutely nothing now. It doesn't even speak the
time, turn on or off. Let alone play anything. I'm so upset.
I have tried to reset it several times via hard reset and removal of
batteries. I get nothing. I even tried plugging it in and then resetting
it. Nothing.
I was wondering if you have any suggestions.
I see a lot of people on here talking about returning to their strream and
think that's great if you can afford to do that. But I put out a lot of
money for this and don't have the cash to just say "Oh well" and go out
and buy a Victor Stream now. yt took a lot of research before I decided to
buy it just because of the cash output. I was hoping this would be
something that would work for me. Now it does nothing. I am so
disappointed. Help if you can.
Thanks,
Donna
If you reply to this message it will be delivered to the original sender
only. If your reply would benefit others on the list andyour message is
related to GW Micro or the BookSense, then please consider sending your
message to [email protected] so the entire list will receive it.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-booksense in the body of the
message.
If you reply to this message it will be delivered to the original sender
only. If your reply would benefit others on the list andyour message is
related to GW Micro or the BookSense, then please consider sending your
message to [email protected] so the entire list will receive it.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-booksense in the body of the
message.
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list andyour message is related to GW
Micro or the BookSense, then please consider sending your message to
[email protected] so the entire list will receive it.
If you wish to unsubscribe from this list, send a message to
[email protected] and include leave gw-booksense in the body of the message.
