If these ideas don't work, then I'd strongly suggest you call GW Micro tech support next week before Thanksgiving and seek their assistance. Of course it depends on what they say, but you might be able to get a replacement unit while they go over your seemingly dead unit and do further diagnosis on it. Remember, they may have tricks that we as users are not aware of that can bring the unit back from the brink.
Good luck, Wayne On 11/20/09, Keith Gillard <[email protected]> wrote: > Hey sister try the folowing, > > Remove your memory card > > Take out the battery > plug in the charger > reinsert the battery > > Hopefully, the player should fire up! > > Please let us know how it goes...KG > > > ----- Original Message ----- > From: "Donna Poehlman" <[email protected]> > To: <[email protected]> > Sent: Friday, November 20, 2009 7:09 PM > Subject: [GW-Booksense] it died > > > Hi, > > I don't usually write to these kinds of topics but I have had a terrible > experience with the Book Sense. > > I am a new user and have been so excited to get it. I bought it after > carefully considering where to put the bucks because it is so expensive. I > was determined to get something that would meet my needs not only now but in > the future. Yesterday I had someone help me get my nls key > straightened out and learned how to download from bookshare and NLS. > Although NLS turned out to be a problem, things were looking up. > > A little while ago I tried to download a book from bookshare. It went very > well. When I went to disconnect the bs from the computer it stopped > responding. I waited until I heard the computer say "Safe to remove > hardware" before I disconnected it. When I did disconnect it everything > died. The bs does absolutely nothing now. It doesn't even speak the time, > turn on or off. Let alone play anything. I'm so upset. > > I have tried to reset it several times via hard reset and removal of > batteries. I get nothing. I even tried plugging it in and then resetting > it. Nothing. > > I was wondering if you have any suggestions. > > I see a lot of people on here talking about returning to their strream and > think that's great if you can afford to do that. But I put out a lot of > money for this and don't have the cash to just say "Oh well" and go out and > buy a Victor Stream now. yt took a lot of research before I decided to buy > it just because of the cash output. I was hoping this would be something > that would work for me. Now it does nothing. I am so disappointed. Help if > you can. > > Thanks, > Donna > > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list andyour message is > related to GW Micro or the BookSense, then please consider sending your > message to [email protected] so the entire list will receive it. > > If you wish to unsubscribe from this list, send a message to > [email protected] and include leave gw-booksense in the body of the > message. > > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list andyour message is > related to GW Micro or the BookSense, then please consider sending your > message to [email protected] so the entire list will receive it. > > If you wish to unsubscribe from this list, send a message to > [email protected] and include leave gw-booksense in the body of the > message. > > -- My blog: http://wayneism.blogspot.com My websites: www.wayneism.com www.whitecaneday.org If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list andyour message is related to GW Micro or the BookSense, then please consider sending your message to [email protected] so the entire list will receive it. If you wish to unsubscribe from this list, send a message to [email protected] and include leave gw-booksense in the body of the message.
