Mike, I'm sorry that you've had a less than positive experience in
dealing with me and I'll keep your comments in mind for the
future. Also, and this goes for anyone, if you have a problem with
me then feel free to send a complaint to Doug, but even better feel
free to bring it to my attention. I'm big enough to handle people
bring issues such as this to my attention and things won't get better
unless you do so feel free to let me know when you have feelings like
the below directly. Don't just hold it in or vent frustrations to
others address them directly to me and I'll take them seriously.
At 08:49 AM 7/2/2009, you wrote:
Not only that, but Mr. Lawler comes accross as impatient, and a bit
arrigant. I've had to actually file a complaint with Dan, and try
to avoid Mr. Lawler.
----- Original Message -----
From: <mailto:[email protected]>Bob Hicks
To: <mailto:[email protected]>Sky Taylor ;
<mailto:[email protected]>Chip Orange
Cc: <mailto:[email protected]>[email protected]
Sent: Thursday, July 02, 2009 7:39 AM
Subject: Re: we vs jfw
Hi Chip. I agree with you about the payment plan. That is a very
fine, client centered service. I however, have had the exact
opposite service results. FS has always been patient and thorough
in helping me resolve my issues. I too am a licensed user of both
products with remaining SMAs. If you call GW after 4 P.M., you are
likely to be told that "I" cannot duplicate this problem. No
further suggestions nor encouragement is offered by Mr.
Lollar. That is why my Vista computers are running
JAWS. Apparently, if it aint't happening in Ft. Wayne, it is your
problem. It would appear that you and I have had the exact opposite
result when we sought assistance. I am not a programmer and I do
not produce scripts, but can you tell me if all scripts work for all
of us? JMO thanks
ps I was a WE user first. Got my first license from Ferguson
Enterprises in SD. Taught myself how to use the product from reading
the WE 3 manual, but they use JAWS here at work. I convinced them
to use both products for teaching purposes and we offer both to our students.
Sincerely yours,
Bob Hicks,
The Seeing Hand Association, Inc.
<<mailto:[email protected]>[email protected]>
304-232-4810
----- Original Message -----
From: <mailto:[email protected]>Sky Taylor
To: <mailto:[email protected]>Chip Orange
Cc: <mailto:[email protected]>[email protected]
Sent: Wednesday, July 01, 2009 4:22 PM
Subject: Re: we vs jfw
Well, Chip, I am able to get the support from Freedom Scientific, as
they seem to like me as a friend, so they give me the support. I
have had tuns of support from them. For example, when I bought a
vista computer, I was able to get Jaws running on it fine. One of
the things I would try doing before trying anything else, is that I
would try again at another day to get the support. For example, I am
having a problem with my PacMate where my wireless card isn't
working on it, so we need to phone Freedom Scientific support to get
the problem solved to get it working.
----- Original Message -----
From: <mailto:[email protected]>Chip Orange
To: <mailto:[email protected]>[email protected]
Sent: Wednesday, July 01, 2009 10:34 AM
Subject: RE: we vs jfw
Hi Dennis,
I switched from jaws, after about 10 years, to WE, about a year ago.
It's fine if you really want to contact me privately to discuss
this, but I'd suggest a public discussion is much better. others
could correct or disagree with any points I would make, and they
could add to anything I may have forgotten. I think you'll get
better info this way, and if there are those who wish to say
anything negative, and they don't wish to say it on list, they can
still contact you privately.
I switched because I found the FS customer service to be completely
unresponsive; and this was a condition which continued over many
instances spanning many years.
I also switched when I first read of the GW plans for scripting. I
could see immediately what a *huge* benefit such a scripting system
would be towards allowing many more programs to become accessible.
Not only is the GW scripting tool a fantastic tool for making an
application accessible, it's also a tool (if you'll forgive the pun)
which is accessible to the masses. so, if you and a few others are
using a program that's not used by millions, and it has some
accessibility problems, it's very likely one of you could write and
publish a script to correct these problems. no more begging the
screen reader vendor to fix this program in the next release, and
being told by them that it's just not used by enough of their
customers to be worth the time of the vendor. it's now in the hands
of the users themselves. this is tremendously empowering!
Yes, you could say jaws has the same scripting capability; but, I
tried for years to work with jaws scripts, and found the entire
process excruciatingly difficult, and poorly documented and/or supported.
And to prove my point, there has been an explosion of WE scripts
since the capability became available; I'd say more than all jaws
scripts ever published.
How has my own experience been as a WE user verses being a jaws user?
Well, I have a paid up copy of jaws with 2 SMAs, and I haven't used
it in about a year. that's the telling point I think.
I find the support to be much more responsive. are they always
right? if WE always the better screen reader for a given
program? well, no on both points. But, GW cares about being right
(helping you solve your problem), and they care about making their
product better. I think they'd like to make some money along the way too.
In my opinion FS cares about making money; if they make their
product better along the way, how nice for you! but it's not their
motivation. You can see the difference in the last (largely
bug-fix) release of WE, which was free, while pretty much every
release of jaws has been a paid upgrade, no matter how little new
functionality was introduced.
I'm sure you could get down to the level of arguing which reader was
the better reader application by application; but seldom is this
what decides anyone. most of us have to use a wide range of
applications, so that kind of comparison is rarely helpful I think.
Finally, for those who aren't lucky enough to have someone purchase
your reader for you, GW offers a choice of purchasing plans
involving a series of small payments. Last time I checked, FS had
nothing like it; you simply had to come up with all the money up
front. if you aren't sure about switching to WE, then why not rent
it for a month? shouldn't cost you too much to try it that way.
ok, I guess I've hit the high points for me as to why I switched;
let me know if you have any questions.
hth,
Chip
------------------------------
Chip Orange
Database Administrator
Florida Public Service Commission
[email protected]
(850) 413-6314
(Any opinions expressed are solely those of the author and do not
necessarily reflect those of the Florida Public Service Commission.)
----------
From: dennis [mailto:[email protected]]
Sent: Wednesday, July 01, 2009 10:48 AM
To: [email protected]
Subject: we vs jfw
could people who used both contac me? strongly thinkin of going to
we want to know advantages and dis advantages of both
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GW Micro, Inc.,
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