Not only that, but Mr. Lawler comes accross as impatient, and a bit
arrigant. I've had to actually file a complaint with Dan, and try to
avoid Mr. Lawler.
----- Original Message -----
From: Bob Hicks <mailto:[email protected]>
To: Sky Taylor <mailto:[email protected]> ; Chip Orange
<mailto:[email protected]>
Cc: [email protected] <mailto:[email protected]>
Sent: Thursday, July 02, 2009 7:39 AM
Subject: Re: we vs jfw
Hi Chip. I agree with you about the payment plan. That is a very
fine, client centered service. I however, have had the exact
opposite service results. FS has always been patient and thorough
in helping me resolve my issues. I too am a licensed user of both
products with remaining SMAs. If you call GW after 4 P.M., you are
likely to be told that "I" cannot duplicate this problem. No
further suggestions nor encouragement is offered by Mr. Lollar.
That is why my Vista computers are running JAWS. Apparently, if it
aint't happening in Ft. Wayne, it is your problem. It would appear
that you and I have had the exact opposite result when we sought
assistance. I am not a programmer and I do not produce scripts,
but can you tell me if all scripts work for all of us? JMO thanks
ps I was a WE user first. Got my first license from Ferguson
Enterprises in SD. Taught myself how to use the product from
reading the WE 3 manual, but they use JAWS here at work. I
convinced them to use both products for teaching purposes and we
offer both to our students.
Sincerely yours,
Bob Hicks,
The Seeing Hand Association, Inc.
< [email protected]
<mailto:[email protected]>>
304-232-4810
----- Original Message -----
From: Sky Taylor <mailto:[email protected]>
To: Chip Orange <mailto:[email protected]>
Cc: [email protected] <mailto:[email protected]>
Sent: Wednesday, July 01, 2009 4:22 PM
Subject: Re: we vs jfw
Well, Chip, I am able to get the support from Freedom
Scientific, as they seem to like me as a friend, so they give
me the support. I have had tuns of support from them. For
example, when I bought a vista computer, I was able to get
Jaws running on it fine. One of the things I would try doing
before trying anything else, is that I would try again at
another day to get the support. For example, I am having a
problem with my PacMate where my wireless card isn't working
on it, so we need to phone Freedom Scientific support to get
the problem solved to get it working.
----- Original Message -----
From: Chip Orange <mailto:[email protected]>
To: [email protected] <mailto:[email protected]>
Sent: Wednesday, July 01, 2009 10:34 AM
Subject: RE: we vs jfw
Hi Dennis,
I switched from jaws, after about 10 years, to WE, about a
year ago.
It's fine if you really want to contact me privately to
discuss this, but I'd suggest a public discussion is much
better. others could correct or disagree with any points I
would make, and they could add to anything I may have
forgotten. I think you'll get better info this way, and if
there are those who wish to say anything negative, and
they don't wish to say it on list, they can still contact
you privately.
I switched because I found the FS customer service to be
completely unresponsive; and this was a condition which
continued over many instances spanning many years.
I also switched when I first read of the GW plans for
scripting. I could see immediately what a *huge* benefit
such a scripting system would be towards allowing many
more programs to become accessible.
Not only is the GW scripting tool a fantastic tool for
making an application accessible, it's also a tool (if
you'll forgive the pun) which is accessible to the masses.
so, if you and a few others are using a program that's not
used by millions, and it has some accessibility problems,
it's very likely one of you could write and publish a
script to correct these problems. no more begging the
screen reader vendor to fix this program in the next
release, and being told by them that it's just not used by
enough of their customers to be worth the time of the
vendor. it's now in the hands of the users themselves.
this is tremendously empowering!
Yes, you could say jaws has the same scripting capability;
but, I tried for years to work with jaws scripts, and
found the entire process excruciatingly difficult, and
poorly documented and/or supported.
And to prove my point, there has been an explosion of WE
scripts since the capability became available; I'd say
more than all jaws scripts ever published.
How has my own experience been as a WE user verses being a
jaws user?
Well, I have a paid up copy of jaws with 2 SMAs, and I
haven't used it in about a year. that's the telling point
I think.
I find the support to be much more responsive. are they
always right? if WE always the better screen reader for a
given program? well, no on both points. But, GW cares
about being right (helping you solve your problem), and
they care about making their product better. I think
they'd like to make some money along the way too.
In my opinion FS cares about making money; if they make
their product better along the way, how nice for you! but
it's not their motivation. You can see the difference in
the last (largely bug-fix) release of WE, which was free,
while pretty much every release of jaws has been a paid
upgrade, no matter how little new functionality was
introduced.
I'm sure you could get down to the level of arguing which
reader was the better reader application by application;
but seldom is this what decides anyone. most of us have to
use a wide range of applications, so that kind of
comparison is rarely helpful I think.
Finally, for those who aren't lucky enough to have someone
purchase your reader for you, GW offers a choice of
purchasing plans involving a series of small payments.
Last time I checked, FS had nothing like it; you simply
had to come up with all the money up front. if you aren't
sure about switching to WE, then why not rent it for a
month? shouldn't cost you too much to try it that way.
ok, I guess I've hit the high points for me as to why I
switched; let me know if you have any questions.
hth,
Chip
------------------------------
Chip Orange
Database Administrator
Florida Public Service Commission
[email protected]
(850) 413-6314
(Any opinions expressed are solely those of the author and
do not necessarily reflect those of the Florida Public
Service Commission.)
------------------------------------------------------------------------
From: dennis [ mailto:[email protected]]
Sent: Wednesday, July 01, 2009 10:48 AM
To: [email protected]
Subject: we vs jfw
could people who used both contac me? strongly thinkin
of going to we want to know advantages and dis
advantages of both
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