Something just isn't getting through. Producing the replacement
disks requires us to run the same copy protection software that isn't
supported by the copy protection manufacturer thus it won't work.
At 03:34 PM 5/18/2010, you wrote:
I am curious, how much cost for a newer scheme of copy protection?
If, per customer, for the initial cost of, $75 which I remember
paying for Dec_Access32 way back, would it be about, let's say, $100
or so per copy?
I know, all of what you're saying, and it is unfortunate that the
licenser as such will not allow you to continue to provide codes for
those of us without floppy drives. What about replacement discs for
Dec_access32? Do you still provide those?
Curtis Delzer.
HS.
At Tuesday 5/18/2010 02:21 PM, Michael D. Lawler wrote:
Curtis, please tell me how we can make this more clear. DEC
Access32 with Window-Eyes is tied to Window-Eyes and won't function
without it which satisfies our license agreements. Since this
doesn't require any license keys we will always be able to provide
it as long as we are willing to pay for licenses. For the open
version we never generated keys. We used software from the copy
protection company to generate those keys. The important part
about this is that this software is no longer supported by the
manufacturer and we can no longer generate keys. Even if we wanted
to do the work to get it working in a VM of XP it wouldn't matter
because we can't generate keys since the manufacturer no longer
lets us. I understand your frustration, but you still seem to
think that GW is trying to screw over it's customers and not help
them because we simply don't feel like doing so. The fact is that
we can not do so because the copy protection, that we had to use,
to sell the open DEC software is no longer supported.
It is true that we elected not to upgrade to a newer copy
protection system for this software, which we could have done, but
this would have had a cost associated with it that we would have
had to pass on to customers. I don't think most people would want
to pay for an upgrade just for newer copy protection. Also we were
spending a lot of support time helping people try to get this
working with other products because the manufacturer of those
products didn't want to do work or support their customers so the
support was left to us. We made the decision to allocate that time
and resources to Window-Eyes rather than to DEC Access32. You
might not like this and it might frustrate you, but at least we are
being honest about it and not trying to spin it with a bunch of
marketing crap. We have to decide how best to spend the resources
we have and supporting this software was taking way more resources
than we wanted to put in to it. I don't know how to be more clear
on this issue.
At 02:56 PM 5/18/2010, you wrote:
My contention is that, for those of us who don't have access to a
floppy drive, GW-Micro use to provide access to the software with
a slash regcode option provided with setup in installation, which,
along with a code they provide us, the ability to install the
software. Aaron told me yesterday that they no longer have the
software which gives them access to generating those codes. That
is upsetting to me since I just had a mother board change along
with processor so my Dec_Access32, though installed, would not
work, which is the case with other software I had including Sound
Forge 9 and 10, both requiring that I re-register them, including
jfw 10 and 11 which I also have. I had no problem with any of
that, but Dec_access32 did not work, and when I called GW-Micro to
obtain a registration without a floppy drive, I was told that they
no longer support the software, that the software they use to use
to generate those codes doesn't work with Windows 7. So, I am
abandoned with regard to this CD and floppy disc supported
software though the software they use to generate the registration
code, it seems to me, can be made to work in Windows 7 in some
kind of compatibility mode, or that they would have a machine
around with XP installed for those of us who still might need a
registration code.
Oh well, the issue isn't a floppy drive, the issue is that
GW-Micro decided to no longer support their own issued and paid
for Dec_Access32, though they joyfully provide Dec_Access32
directly in Window-Eyes, along with Eloquence, so they must have
some sort of license for it. It is convoluted and unfortunate for
me, particularly, so am frustrated because I cannot benefit from
software I enjoy, and have enjoyed a DecTalk synthesizer as my
primary since 1991 or so. Ok, it's older technology and all that,
but the algorithms are still the best since they've held up since
the mid eighties when they were initially developed, and it does
not follow that in all situations that newer, is always better. I
am not clamoring for some kind of just "good or bad" taste here or
that my synthesizer is better than your Eloquence etc. etc. etc.
that is not my contention, mine is that how difficult would it be
for GW-Micro just to continue providing support for generating
registrations for those of us without a floppy drive, if all it is
is a software program which generates it. I contend that probably
most on this list are still using XP in some flavor or another,
and if the people still using XP have a mother board go and need a
replenished piece of software that was paid for, that GW-Micro
should be willing, with a phone call and proof that said person is
a bona fide registered owner of a license to use it, provide a
code to use to keep them going. How would you feel if something
you've lived with as your primary input from your computer, was no
longer available. When I upgrade to Windows 7, I then will be
prepared to forego Dec_Access32, for I believe it no longer is
supported by GW-Micro with that OS, but I am not ready to go
through all the machinations of OS upgrading at this time, other
aspects of my computer life demand my time and abilities as such,
and, I find that Dec_Access32 demands less resources than
Eloquence or any of the "human" sounding synthesizers, and I am
use to it, as I said, since 1991 or so.
Oh well, this discussion goes no where, but thanks, nonetheless for reading.
Curtis Delzer.
HS.
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GW Micro, Inc.,
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Michael D. Lawler
Voice 260-489-3671
Fax 260-489-2608
Internet mailto:[email protected]
web http://www.gwmicro.com
ftp ftp://ftp.gwmicro.com
GW Micro, Inc.,
Development Liaison and Technical Support Supervisor
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If your reply would benefit others on the list and your message is related to
GW Micro, then please consider sending your message to [email protected] so
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