Why say such as "something just isn't getting through" Michael? That
is uncalled for, it seems to me. Ok, I got it, just thought that you
guys still might have replacement token discs at least for software,
that's all.
At Tuesday 5/18/2010 02:44 PM, Michael D. Lawler wrote:
Something just isn't getting through. Producing the replacement
disks requires us to run the same copy protection software that
isn't supported by the copy protection manufacturer thus it won't work.
At 03:34 PM 5/18/2010, you wrote:
I am curious, how much cost for a newer scheme of copy protection?
If, per customer, for the initial cost of, $75 which I remember
paying for Dec_Access32 way back, would it be about, let's say,
$100 or so per copy?
I know, all of what you're saying, and it is unfortunate that the
licenser as such will not allow you to continue to provide codes
for those of us without floppy drives. What about replacement discs
for Dec_access32? Do you still provide those?
Curtis Delzer.
HS.
At Tuesday 5/18/2010 02:21 PM, Michael D. Lawler wrote:
Curtis, please tell me how we can make this more clear. DEC
Access32 with Window-Eyes is tied to Window-Eyes and won't
function without it which satisfies our license agreements. Since
this doesn't require any license keys we will always be able to
provide it as long as we are willing to pay for licenses. For the
open version we never generated keys. We used software from the
copy protection company to generate those keys. The important
part about this is that this software is no longer supported by
the manufacturer and we can no longer generate keys. Even if we
wanted to do the work to get it working in a VM of XP it wouldn't
matter because we can't generate keys since the manufacturer no
longer lets us. I understand your frustration, but you still seem
to think that GW is trying to screw over it's customers and not
help them because we simply don't feel like doing so. The fact is
that we can not do so because the copy protection, that we had to
use, to sell the open DEC software is no longer supported.
It is true that we elected not to upgrade to a newer copy
protection system for this software, which we could have done, but
this would have had a cost associated with it that we would have
had to pass on to customers. I don't think most people would want
to pay for an upgrade just for newer copy protection. Also we
were spending a lot of support time helping people try to get this
working with other products because the manufacturer of those
products didn't want to do work or support their customers so the
support was left to us. We made the decision to allocate that
time and resources to Window-Eyes rather than to DEC
Access32. You might not like this and it might frustrate you, but
at least we are being honest about it and not trying to spin it
with a bunch of marketing crap. We have to decide how best to
spend the resources we have and supporting this software was
taking way more resources than we wanted to put in to it. I don't
know how to be more clear on this issue.
At 02:56 PM 5/18/2010, you wrote:
My contention is that, for those of us who don't have access to a
floppy drive, GW-Micro use to provide access to the software with
a slash regcode option provided with setup in installation,
which, along with a code they provide us, the ability to install
the software. Aaron told me yesterday that they no longer have
the software which gives them access to generating those codes.
That is upsetting to me since I just had a mother board change
along with processor so my Dec_Access32, though installed, would
not work, which is the case with other software I had including
Sound Forge 9 and 10, both requiring that I re-register them,
including jfw 10 and 11 which I also have. I had no problem with
any of that, but Dec_access32 did not work, and when I called
GW-Micro to obtain a registration without a floppy drive, I was
told that they no longer support the software, that the software
they use to use to generate those codes doesn't work with Windows
7. So, I am abandoned with regard to this CD and floppy disc
supported software though the software they use to generate the
registration code, it seems to me, can be made to work in Windows
7 in some kind of compatibility mode, or that they would have a
machine around with XP installed for those of us who still might
need a registration code.
Oh well, the issue isn't a floppy drive, the issue is that
GW-Micro decided to no longer support their own issued and paid
for Dec_Access32, though they joyfully provide Dec_Access32
directly in Window-Eyes, along with Eloquence, so they must have
some sort of license for it. It is convoluted and unfortunate for
me, particularly, so am frustrated because I cannot benefit from
software I enjoy, and have enjoyed a DecTalk synthesizer as my
primary since 1991 or so. Ok, it's older technology and all that,
but the algorithms are still the best since they've held up since
the mid eighties when they were initially developed, and it does
not follow that in all situations that newer, is always better. I
am not clamoring for some kind of just "good or bad" taste here
or that my synthesizer is better than your Eloquence etc. etc.
etc. that is not my contention, mine is that how difficult would
it be for GW-Micro just to continue providing support for
generating registrations for those of us without a floppy drive,
if all it is is a software program which generates it. I contend
that probably most on this list are still using XP in some flavor
or another, and if the people still using XP have a mother board
go and need a replenished piece of software that was paid for,
that GW-Micro should be willing, with a phone call and proof that
said person is a bona fide registered owner of a license to use
it, provide a code to use to keep them going. How would you feel
if something you've lived with as your primary input from your
computer, was no longer available. When I upgrade to Windows 7, I
then will be prepared to forego Dec_Access32, for I believe it no
longer is supported by GW-Micro with that OS, but I am not ready
to go through all the machinations of OS upgrading at this time,
other aspects of my computer life demand my time and abilities as
such, and, I find that Dec_Access32 demands less resources than
Eloquence or any of the "human" sounding synthesizers, and I am
use to it, as I said, since 1991 or so.
Oh well, this discussion goes no where, but thanks, nonetheless
for reading.
Curtis Delzer.
HS.
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo.
You can manage your list subscription at http://www.gwmicro.com/listserv.
--
Michael D. Lawler
Voice 260-489-3671
Fax 260-489-2608
Internet mailto:[email protected]
web http://www.gwmicro.com
ftp ftp://ftp.gwmicro.com
GW Micro, Inc.,
Development Liaison and Technical Support Supervisor
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo.
You can manage your list subscription at http://www.gwmicro.com/listserv.
--
Michael D. Lawler
Voice 260-489-3671
Fax 260-489-2608
Internet mailto:[email protected]
web http://www.gwmicro.com
ftp ftp://ftp.gwmicro.com
GW Micro, Inc.,
Development Liaison and Technical Support Supervisor
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and your
message is related to GW Micro, then please consider sending your
message to [email protected] so the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You
can manage your list subscription at http://www.gwmicro.com/listserv.
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
GW Micro, then please consider sending your message to [email protected] so
the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage
your list subscription at http://www.gwmicro.com/listserv.
