Hi Don, I have posted a message here within the last year, where I said in my opinion the top two screen readers are constantly "leap-frogging" one another with their technical advances. Therefore, it's hard to make your decision on which one to purchased based solely on technical issues. I happen to think WE's scripting gives it a *huge* advantage technically, but others may feel differently. However, I agree with you completely as to what makes the real difference, and it's support (and general attitude) of the company behind the product. I don't just mean the people who answer the phones and the email (they are as good as you say), but I mean the whole attitude of having mailing lists for support, and then having company representatives (from all levels and roles in the company) participate on the lists. At a minimum they're reading the list, picking up on issues and what's important to their clients. They are also constantly offering help, at all levels of technical expertise, to WE users. And finally, the marketing and PR group are trying to be sure the "human" connection isn't lost (so they bring you "Insider" articles and interviews), and that financial needs of individual consumers are addressed where-ever possible (so you end up with leasing plans, and flexible purchase plans, etc.). You also get new products such as GW Connect simply because GW observed that this was important to its consumers, and their needs couldn't be met through traditional screen readers. So yes Don, you're absolutely correct, and it's good to bring this up from time to time if for no other reason than so that we can help others who are new to the assistive technology for Windows arena reason their way to the best possible choice. Chip
_____ From: Don S [mailto:[email protected]] Sent: Thursday, June 21, 2012 10:48 AM To: [email protected] Subject: Value of our support team Hi Folks: I guess you could accuse me of tooting the horn of our windows support, so be it. I wonder how many pieces of our software would you to have access to the head ofa company? Sure, nothing in life is perfect but, I had what to me was a difficult problem and I phone win eyes support and lo and behold, I talked to AAron. Being blind like all of us, we listen to a voice and do not care so much what is the physical attributes, but, Aaron sure gave me the impression that I was important, shouldpatience, did not think my concern was frivelulus AND i THINK THAT IS A BIG DEAL. MAYBE NEXT TIME i WILL TALK TO ANOTHER INDIVIDUAL, THAT IS FINE WITH ME. OVER THE MANY YEARS i HAVE USED WIN EYES, i AM CONTENT. NOTHING IN LIFE IS PERFECT, BUT NEITHER AM I. CHEERS DON If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
