Ditto Dave and ditto chip.I can only add my personal gratitude for all
the help the GWMicro's staff has given me.
The owners of GWMicro should be very proud of their company, their
products, and their staff.
You are all deserving of much praise!
Warm regards to all,
Manny Guzman
P.S. I would recommend Window Eyes over Jaws, for all the reasons listed
below, and personally I promised myself never to buy another Jaws product.
checkout my stand-up comedy performance
http://www.youtube.com/watch?v=75fbevlz10g If you like it, please
forward or post on your social network. My computer specifications:
Window Eyes 7.5.4.1 Dell xps420 with 8 gb memory c p u: Intel q6600 quad
core Windows 7 64-bit operating system all software and drivers are up
to date
On 6/21/2012 4:03 PM, Dave Bahr wrote:
allow me to second Chip's message. I post on here because I know that
I'll get the best answer to my question or curiosity if there is one.
I try to do the same if I can and I hope I have helped people along
the way. I am personally not a very big believer in, well, the powers
that may or may not be, but I do think the golden rule is indeed
important, especially on a mailing list. Yeah, I know, it wasn't
thought up to fit the criteria of a mailing list specifically, but a
community is a community no matter how you physically and/or
electronically slice. So thanks Chip for that very nicely worded
message. And, as always, thank you to the staff at GW and the people
on the list who have helped to make it a positive place for discussion
of what is in my opinion a very good reliable product.
Dave C. Bahr
On 6/21/2012 4:51 PM, Chip Orange wrote:
Hi Don,
I have posted a message here within the last year, where I said in my
opinion the top two screen readers are constantly "leap-frogging" one
another with their technical advances. Therefore, it's hard to make
your decision on which one to purchased based solely on technical
issues. I happen to think WE's scripting gives it a *huge* advantage
technically, but others may feel differently.
However, I agree with you completely as to what makes the real
difference, and it's support (and general attitude) of the company
behind the product. I don't just mean the people who answer the
phones and the email (they are as good as you say), but I mean the
whole attitude of having mailing lists for support, and then having
company representatives (from all levels and roles in the company)
participate on the lists. At a minimum they're reading the list,
picking up on issues and what's important to their clients. They are
also constantly offering help, at all levels of technical expertise,
to WE users.
And finally, the marketing and PR group are trying to be sure the
"human" connection isn't lost (so they bring you "Insider" articles
and interviews), and that financial needs of individual consumers are
addressed where-ever possible (so you end up with leasing plans, and
flexible purchase plans, etc.). You also get new products such as GW
Connect simply because GW observed that this was important to its
consumers, and their needs couldn't be met through traditional screen
readers.
So yes Don, you're absolutely correct, and it's good to bring this up
from time to time if for no other reason than so that we can help
others who are new to the assistive technology for Windows arena
reason their way to the best possible choice.
Chip
*From:* Don S [mailto:[email protected]]
*Sent:* Thursday, June 21, 2012 10:48 AM
*To:* [email protected]
*Subject:* Value of our support team
Hi Folks:
I guess you could accuse me of tooting the horn of our windows
support, so be it.
I wonder how many pieces of our software would you to have access
to the head ofa company?
Sure, nothing in life is perfect but, I had what to me was a
difficult problem and I phone win eyes support and lo and behold,
I talked to AAron.
Being blind like all of us, we listen to a voice and do not care
so much what is the physical attributes, but, Aaron sure gave me
the impression that I was important, shouldpatience, did not
think my concern was frivelulus AND i THINK THAT IS A BIG DEAL.
MAYBE NEXT TIME i WILL TALK TO ANOTHER INDIVIDUAL, THAT IS FINE
WITH ME.
OVER THE MANY YEARS i HAVE USED WIN EYES, i AM CONTENT.
NOTHING IN LIFE IS PERFECT, BUT NEITHER AM I.
CHEERS
DON
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