Chip and all,
I couldn't agree more strongly... The top two screen readers both have
their pluses and minuses. But when it comes to support GW Micro winns
hands down.
Although I haven't needed much technical support, the few times I have
the folks at GW Micro have been ready and willing to assist. I
certainly can't say that about the folks at FS.
Rollin
On 6/21/2012 6:51 PM, Chip Orange wrote:
Hi Don,
I have posted a message here within the last year, where I said in my
opinion the top two screen readers are constantly "leap-frogging" one
another with their technical advances. Therefore, it's hard to make
your decision on which one to purchased based solely on technical
issues. I happen to think WE's scripting gives it a *huge* advantage
technically, but others may feel differently.
However, I agree with you completely as to what makes the real
difference, and it's support (and general attitude) of the company
behind the product. I don't just mean the people who answer the
phones and the email (they are as good as you say), but I mean the
whole attitude of having mailing lists for support, and then having
company representatives (from all levels and roles in the company)
participate on the lists. At a minimum they're reading the list,
picking up on issues and what's important to their clients. They are
also constantly offering help, at all levels of technical expertise,
to WE users.
And finally, the marketing and PR group are trying to be sure the
"human" connection isn't lost (so they bring you "Insider" articles
and interviews), and that financial needs of individual consumers are
addressed where-ever possible (so you end up with leasing plans, and
flexible purchase plans, etc.). You also get new products such as GW
Connect simply because GW observed that this was important to its
consumers, and their needs couldn't be met through traditional screen
readers.
So yes Don, you're absolutely correct, and it's good to bring this up
from time to time if for no other reason than so that we can help
others who are new to the assistive technology for Windows arena
reason their way to the best possible choice.
Chip
------------------------------------------------------------------------
*From:* Don S [mailto:[email protected]]
*Sent:* Thursday, June 21, 2012 10:48 AM
*To:* [email protected]
*Subject:* Value of our support team
Hi Folks:
I guess you could accuse me of tooting the horn of our windows
support, so be it.
I wonder how many pieces of our software would you to have access
to the head ofa company?
Sure, nothing in life is perfect but, I had what to me was a
difficult problem and I phone win eyes support and lo and behold,
I talked to AAron.
Being blind like all of us, we listen to a voice and do not care
so much what is the physical attributes, but, Aaron sure gave me
the impression that I was important, shouldpatience, did not think
my concern was frivelulus AND i THINK THAT IS A BIG DEAL.
MAYBE NEXT TIME i WILL TALK TO ANOTHER INDIVIDUAL, THAT IS FINE
WITH ME.
OVER THE MANY YEARS i HAVE USED WIN EYES, i AM CONTENT.
NOTHING IN LIFE IS PERFECT, BUT NEITHER AM I.
CHEERS
DON
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