I am sorry Peter, but your email just left me entirely confused. What is it that you want from GW? (I don't mean what do you want from the rest of the world, I had a strong sense that this was really a big part of your email, that you'd like the rest of the world to do better for blind people). Yes, we all do. But what is it that you want from GW?
Chip > -----Original Message----- > From: Peter Wolfe [mailto:[email protected]] > Sent: Thursday, June 21, 2012 5:49 PM > To: [email protected] > Subject: Re: Value of our support team > > Raul, > > > The reason why I'm so critical on GW-Micro staff is that > an overwhelmining unobjective prospective of the service(s) > that us as customers happen to have. Sometimesx that ID'm > more critical on the other customers for pointing out > clarification, resources, networking or other alternative > solutions beyond the company that the company as of this > writing cannot fulfill. This is the issue that I can't > understand on this list or talking to the staff at Gw staff > in general Raul. So, I cannot separate between this software > company from others in part because there is no regulation of > the internet on standareds on accessibility as of this > writing nor is thier any measure or agreenment except de > factoly speaking between a small group of companies that > constantly contridict one another with new editions, versions > or whatever in future releases. > > > In a write up, I like and love the Gw staff support and > my Window-Eyes support overall compared to comparable > competition out there on the web for the blind. However, I > believe in getting away from the status quo because it needs > approval on both the customer side and the company side in > partnerships in addressing the blind people's needs and > desires out there. More outreach of your company needs to be > filtered on the internet because many like 99% of all > companies don't know about screen readers or blind people in general. > Many times there are tons of resources that the blind don't > know about like blindnet or other resources that can help and > more needs to be compiled by the staff and more needs to be > done about this issue for sure. More community harmony is > what I'm saying rather than treating us like other users as > if we don't have a say in development and inplementation of > the new software and with collaberations with companies, > nonprofits and other complimentry businesses striving for the > same ends as your company without hurting your bottomline there at Gw. > > > hope this clarifies my opinion, > Peter Wolfe > > On 6/21/12, Raul A. Gallegos <[email protected]> wrote: > > That's good to hear. I know that guy AAron and he's not a > bad sort. I > > think what everyone needs to remember is that every person > will always > > have both good and bad experiences with any company. Unfortunately > > it's the bad experiences we, as human beings tend to share > the most. > > So, it's always nice to see a good one shared. > > > > -- > > Raul A. Gallegos > > Knowledge is power, and power corrupts. So study hard and be evil. > > Home Page: http://raulgallegos.com > > Twitter: https://twitter.com/rau47 > > Facebook: http://facebook.com/rgallegos74 > > > > > > On 6/21/2012 10:48 AM, Don S wrote: > >> Hi Folks: > >> > >> I guess you could accuse me of tooting the horn of our windows > >> support, so be it. > >> > >> I wonder how many pieces of our software would you to have > access to > >> the head ofa company? > >> > >> Sure, nothing in life is perfect but, I had what to me was a > >> difficult problem and I phone win eyes support and lo and > behold, I > >> talked to AAron. > >> > >> Being blind like all of us, we listen to a voice and do > not care so > >> much what is the physical attributes, but, Aaron sure gave me the > >> impression that I was important, shouldpatience, did not think my > >> concern was frivelulus AND i THINK THAT IS A BIG DEAL. > >> > >> MAYBE NEXT TIME i WILL TALK TO ANOTHER INDIVIDUAL, THAT IS > FINE WITH ME. > >> > >> OVER THE MANY YEARS i HAVE USED WIN EYES, i AM CONTENT. > >> > >> NOTHING IN LIFE IS PERFECT, BUT NEITHER AM I. > >> > >> CHEERS > >> > >> DON > >> > > If you reply to this message it will be delivered to the original > > sender only. If your reply would benefit others on the list > and your > > message is related to GW Micro, then please consider sending your > > message to [email protected] so the entire list will receive it. > > > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You > > can manage your list subscription at > http://www.gwmicro.com/listserv. > > > > > If you reply to this message it will be delivered to the > original sender only. If your reply would benefit others on > the list and your message is related to GW Micro, then please > consider sending your message to [email protected] so the > entire list will receive it. > > GW-Info messages are archived at > http://www.gwmicro.com/gwinfo. You can manage your list > subscription at http://www.gwmicro.com/listserv. > If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
