Very well said, Chip. I've been dealing with GW since the DOS days,
running vocalEyes, and have never dealt with a company, blind related or
otherwise, that has continually offered such all encompassing support
from every staff member. They are (collectively) one of a kind in
today's business world.
Regards,
Tom
On 6/21/2012 6:51 PM, Chip Orange wrote:
Hi Don,
I have posted a message here within the last year, where I said in my
opinion the top two screen readers are constantly "leap-frogging" one
another with their technical advances. Therefore, it's hard to make your
decision on which one to purchased based solely on technical issues. I
happen to think WE's scripting gives it a *huge* advantage technically,
but others may feel differently.
However, I agree with you completely as to what makes the real
difference, and it's support (and general attitude) of the company
behind the product. I don't just mean the people who answer the phones
and the email (they are as good as you say), but I mean the whole
attitude of having mailing lists for support, and then having company
representatives (from all levels and roles in the company) participate
on the lists. At a minimum they're reading the list, picking up on
issues and what's important to their clients. They are also constantly
offering help, at all levels of technical expertise, to WE users.
And finally, the marketing and PR group are trying to be sure the
"human" connection isn't lost (so they bring you "Insider" articles and
interviews), and that financial needs of individual consumers are
addressed where-ever possible (so you end up with leasing plans, and
flexible purchase plans, etc.). You also get new products such as GW
Connect simply because GW observed that this was important to its
consumers, and their needs couldn't be met through traditional screen
readers.
So yes Don, you're absolutely correct, and it's good to bring this up
from time to time if for no other reason than so that we can help others
who are new to the assistive technology for Windows arena reason their
way to the best possible choice.
Chip
*From:* Don S [mailto:[email protected]]
*Sent:* Thursday, June 21, 2012 10:48 AM
*To:* [email protected]
*Subject:* Value of our support team
Hi Folks:
I guess you could accuse me of tooting the horn of our windows
support, so be it.
I wonder how many pieces of our software would you to have access to
the head ofa company?
Sure, nothing in life is perfect but, I had what to me was a
difficult problem and I phone win eyes support and lo and behold, I
talked to AAron.
Being blind like all of us, we listen to a voice and do not care so
much what is the physical attributes, but, Aaron sure gave me the
impression that I was important, shouldpatience, did not think my
concern was frivelulus AND i THINK THAT IS A BIG DEAL.
MAYBE NEXT TIME i WILL TALK TO ANOTHER INDIVIDUAL, THAT IS FINE WITH
ME.
OVER THE MANY YEARS i HAVE USED WIN EYES, i AM CONTENT.
NOTHING IN LIFE IS PERFECT, BUT NEITHER AM I.
CHEERS
DON
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