On Tuesday 10 February 2009 11:53:11 Stephen Nelson-Smith wrote: > Hi, > > On Tue, Feb 10, 2009 at 11:44 AM, Lisi <hants...@googlemail.com> wrote: > > On Tuesday 10 February 2009 11:15:09 Phillip Chandler wrote: > >> Ive got a mate [snip] who is with Zen. Pays £25 > >> Per Month, but the service is 100%. Gets through to someone who knows > >> what their talking about, no script rubbish. > > <snip> > > > Zen support... <snip are very good> > > I've used Zen for 5 years now, and recommend them to everyone who > asks. Absolutely top notch. > > S. > -- > Stephen Nelson-Smith > Technical Director > Atalanta Systems Ltd > www.atalanta-systems.com
I must say that all this praise for Zen is lost on me, when I had a problem (continually dropping out) with Zen the support guy and his supervisor refused to deviate from their pre written script. Before they would escalate it to BT they wanted me to purchase a new router (Draytek £150 at the time). I went to be BT told them there was noise on the line, they came out and found the line had been cut. I phoned Zen and requested a Mac code and told the customer service person what I thought of there appalling service, they e-mailed me a reply to my complaint which stated that after a review they found their staff had acted in accordance to there procedures. Tim -- Please post to: Hampshire@mailman.lug.org.uk Web Interface: https://mailman.lug.org.uk/mailman/listinfo/hampshire LUG URL: http://www.hantslug.org.uk --------------------------------------------------------------
