My Mum had this sort of issue with Talk-Talk. They wouldn't (via the script read from their Mumbai call centre) escalate the problem to Openreach even though ALL the Talk-Talk customers in her street (4+) were without a phone.... I tried in vain to speak to a supervisor when reporting the problem. They also expected every T-T customer to have a mobile phone where their calls could be diverted to (WTF?) IN the end, I collared an OpenReach engineer who was working at the box near her house. He sorted everything out within an hour.
Her phone service is now back with BT. At least their fault line is 0800 not 0870.... There seems to be some business metric in these large suppliers that restrict the number of calls they report onto BT. This is probably for fear of getting charged by BT if there is not fault. BT have the kit and the systems to do a physical line check while you are on the phone reporting the fault. They have had this since CSS was implemented 20 years ago. I wonder if the companies that offer LLU have this ability? Finally, some of these 'cheapo companies' don't care a toss about being reported to Ofcom. All they want is to keep sucking money from you as I'm having with the plonkers at Tiscali. Stephen D -- Please post to: Hampshire@mailman.lug.org.uk Web Interface: https://mailman.lug.org.uk/mailman/listinfo/hampshire LUG URL: http://www.hantslug.org.uk --------------------------------------------------------------
