I've found that the best approach is to use the online chat, and simply state that the drive has failed, you need a replacement under the warranty, and that you are capable of installing the replacement yourself. In my cases, they've just sent out a replacement drive overnight air (with return label) with no hassles.
Greg > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:hardware- > [EMAIL PROTECTED] On Behalf Of Thane Sherrington > Sent: Wednesday, December 13, 2006 11:52 AM > To: hardware@hardwaregroup.com > Subject: [H] Dell Technician Line of the Day > > So I have a Dell desktop that's failing SMART self-tests and is > showing rising numbers of re-allocated sectors. It's under warranty, > so I call Dell for the customer and they want me to run their tests > to make sure it's failing (because clearly Dell knows more about hard > drive technology than the hard drive manufacturer. > > Here's my favourite line: > "Once you have run the tests, I am positive that you will either > receive error messages or you will not." > > At least he covers all the angles. :) > > T
