On 12/04/2013 23:02, Todd Pettit wrote:
I suppose Valve has a built in store and creates new hats continuously because
they care so dearly for their players too right?
I'm not sure what point you're trying to make, but I'm not sure you are
either?
So I'll just answer it on face value.
From what Gabe was saying in a talk the other day they don't create
anything much for TF2 these days because the community are 10x more
efficient at doing it than they were.
But, yes, they do lots of stuff because they've figured doing this stuff
makes their customers happy - and this is reflected in their bottom
line. I think it's clear the focus on customers is reflected in more
than just purely financial terms too.
By comparison, If EA gave away their games on origin for free, it'd
probably take a couple of years until anyone said "Well I suppose they
are not that bad" (until they played a few of the games perhaps)
A modified P. T. Barnum / Lincoln applies of course (as an aside why
does the internet attribute every quotation to every old American
president?) you can't please all of the people all of time and so on,
but that seems to be the essence of what they do, yes.
--
Dan
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