Can you run: tail -f /var/log/messages
and then run hp-makeuri and post any errors on the /var/log/messages? Thanks! Aaron mathieu bouillaguet wrote:
I use slackware 11.0. My router-firewall doesn't filter inside my network. Look at the output of nmap on the printer: nmap -sT <hostname> Not shown: 1677 closed ports PORT STATE SERVICE 80/tcp open http 139/tcp open netbios-ssn 9100/tcp open jetdirect I wasn't there when it first stops working, It was another person who was using the computer. But this person is a novice. I havn't rebooted since a long time and I prefer not to do so. I really don't know what happenned. Mathieu Bouillaguet. Aaron J Albright a écrit :Okay. Well everything seems okay (except LSB) what distro are you using? SNMP is working (tested that with snmpwalk). You can ping the printer. You restarted everything. It 'should' be working. Did you install a firewall or something that might be effecting port 9100? Has your configuration changed at all from when it was working to now? A mathieu bouillaguet wrote:hp-check: HP Linux Imaging and Printing System (ver. 1.6.9) Dependency/Version Check Utility ver. 3.1 Copyright (c) 2003-6 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Basic system info... --> Linux dijkstra 2.6.17.13 #1 Sun Sep 10 15:09:28 CEST 2006 i686 athlon-4 i386 GNU/Linux Currently installed version... --> OK, HPLIP 1.6.9 currently installed. HPLIP running? --> Yes, HPLIP is running (OK). HPOJ running? --> No, HPOJ is not running (OK). Checking Python version... --> OK, version 2.4.3 installed Checking for dependency 'libcrypto (libcrypto - OpenSSL cryptographic library)'... --> OK, found. Checking for dependency 'gcc (gcc - GNU Project C and C++ Compiler)'... --> OK, found. Checking for dependency 'sane (SANE - Scanning library)'... --> OK, found. Checking for dependency 'gs (GhostScript - PostScript and PDF language interpreter and previewer)'... --> OK, found. Checking for dependency 'libjpeg (libjpeg - JPEG library)'... --> OK, found. Checking for dependency 'libpthread (libpthread - POSIX threads library)'... --> OK, found. Checking for dependency 'make (make - GNU make utility to maintain groups of programs)'... --> OK, found. Checking for dependency 'python-devel (python-devel - Python development files)'... --> OK, found. Checking for dependency 'reportlab (Reportlab - PDF library for Python)'... error: Not found! Checking for dependency 'pyqt (PyQt - Qt interface for Python)'... --> OK, found. Checking for dependency 'cups-devel (cups-devel- Common Unix Printing System development files)'... --> OK, found. Checking for dependency 'ppdev (ppdev - Parallel port support kernel module.)'... error: Not found! Checking for dependency 'libusb (libusb - USB library)'... --> OK, found. Checking for dependency 'scanimage (scanimage - Shell scanning program)'... --> OK, found. Checking for dependency 'libnetsnmp-devel (libnetsnmp-devel - SNMP networking library development files)'... --> OK, found. Checking for dependency 'python2x (Python 2.2 or greater - Python programming language)'... --> OK, found. Checking for dependency 'lsb (LSB - Linux Standard Base support)'... error: Not found! Checking for dependency 'xsane (xsane - Graphical scanner frontend for SANE)'... --> OK, found. Checking for dependency 'cups (cups - Common Unix Printing System)'... --> OK, found. Checking for dependency 'python23 (Python 2.3 or greater - Required for fax functionality)'... --> OK, found. Checking existing CUPS queues... Print Device URI HPLIP Installed? er ----- ----------------- -------------------- Knuth parallel:/dev/lp0 No note: Any CUPS queues that are not 'HPLIP Installed', must be installed note: with the 'hp:' or 'hpfax:' backends to have them work in HPLIP. Refer note: to the install instructions on http://hplip.sourceforge.net for more help. If any errors or warnings were reported, please refer to the installation instructions at: http://hplip.sourceforge.net/install/index.html Utilities's versions are at hte beginning of the log. Mathieu Bouillaguet Aaron J Albright a écrit :What version of hplip are you using? Can you run hp-check and post the output? A mathieu bouillaguet wrote:snmpwalk -Os -c public -v 1 <IP OF PRINTER HERE> 1.3.6.1.4.1.11.2.3.9.1.1.7.0 gives: enterprises.11.2.3.9.1.1.7.0 = STRING: "MFG:HP;MDL:Officejet 7300series;CMD:MLC,PCL,PML,DW-PCL,DESKJET,DYN;1284.4DL:4d,4e,1;CLS:PRINTER;DES:6543;SN:MY66NQ73GR04HR;S:038080C484001021002c180004cc2880053;J: ;Z:0102,0503e809015549,0600;BT:000000000000,4F66666963656A65742037333030"Aaron J Albright a écrit :Can you run: snmpwalk -Os -c public -v 1 <IP OF PRINTER HERE> 1.3.6.1.4.1.11.2.3.9.1.1.7.0 and post the output? A mathieu bouillaguet wrote:I deleted the queue but hp-makeuri and hp-setup still don't work. Here is the output of hp-makeuri <hostname> with logelevl set to debug: hp-makeuri[22260]: debug: Trying IP address hp-makeuri[22260]: debug: (xmit) Sending data on channel (3) hp-makeuri[22260]: debug: 'msg=makeuri\nbus=net\nhostname=192.168.0.5\nport=1\n' hp-makeuri[22260]: debug: (xmit) Reading data on channel (3) hp-makeuri[22260]: debug: 'msg=MakeURIResult\nresult-code=12\n' error: Device not found Hope that helps Mathieu Bouillaguet Aaron J Albright a écrit :Have you tried deleting the printer queue and reinstalling it using hp-setup? A mathieu bouillaguet wrote:Hi, My HP officeJet 7310 doesn't work anymore. It was configured and worked perfectly for a moment. The device URI is hp:/net/Officejet_7300_series?ip=192.168.0.5 and I'm using hplip version 1.6.9. Recently, I wasn't able to print anymore. The jobs are stuck anc cups web srever display this message: "open device failed; will retry in 30 seconds..." Moreover hp-makeuri fails with: error: Device not found and hp-info gives: Using device: hp:/net/Officejet_7300_series?ip=192.168.0.5 hp:/net/Officejet_7300_series?ip=192.168.0.5 error: Unable to communicate with device: hp:/net/Officejet_7300_series?ip=192.168.0.5 error: Error opening device (Device not found). Exiting. I can ping the printer, the port 9100 is open and net-snmp 5.3.1 is installed. rc.hplip status returns: hpiod (pid 12389) is running... hpssd (pid 12393) is running... and rc.cups.status: cups: scheduler is running. I have restarted multiple times hplip and cups without any result. Restarting the printer didn't help neither. I don't know what to look for anymore. Could you help me please. Mathieu Bouillaguet ------------------------------------------------------------------------- Take Surveys. Earn Cash. 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