On Tuesday, 11/14/2006 at 12:00 EST, "Thompson, Steve (SCI TW)" <[EMAIL PROTECTED]> wrote: > Suppose that for every time one needs to open an ETR, and IBMLINK is > down, that you were to call the 800 number and make your problem a SEV1. > Now further suppose that all IBM customers were to do this. > > How long would it take before the "pain" would be felt high enough that > this would get fixed - permanently? > > This is only an idea for discussion, not to actually implement (at least > at this time).
As a discussion point, I'm not sure how reporting your Sev3, say, problem as Sev1 would do anything to get IBMLink up and running. The developers who get out of bed to deal with your Sev1 have no control or awareness of IBMLink, and the Support Center will handle the calls as usual. If you can open a PMR against IBMLink when it is down, do so (I have no idea if you can), or, if you think you are aren't getting sufficient value from the service because of downtime, then use the Feedback (when it finally comes back up). And no service is "permanently" fixed. I suppose that, like RETAIN itself, the IBMLink infrastructure could be beefed up to provide more failover, but that would simply raise the cost (and price!) of the service. [And, of course, reporting here that IBMLink is down will do nothing to get it fixed, either, assuming they don't already know the service is down.] Alan Altmark z/VM Development IBM Endicott ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
