> -----Original Message----- > From: IBM Mainframe Discussion List > [mailto:[EMAIL PROTECTED] On Behalf Of Thompson, Steve (SCI TW) > Sent: Tuesday, November 14, 2006 12:35 PM > To: IBM-MAIN@BAMA.UA.EDU > Subject: Re: IBMLINK Failures -- Attention of IBM Management <snip> > Ok, here is the theory (from when I was contracted to IBM). > Problems are > tracked on the basis of severity. Departments are somewhat > graded on how > fast they manage [handle] problems, and the severity of the problems > they get (COBOL shouldn't ever get a true SEV1, should it?). >
Yes. Customer needs to fix a business-critical COBOL program. Despite all attempts, the compiler refuses to compile, despite the COBOL being 100% correct. Or there is an LE bug, perhaps. To me, this is SEV1. My company is hurting big time. If it is bad enough, it might even result in regulatory fines. OK, that is contrived. Most shops would figure out a work-around. <rant>But perhaps IBM has completed its "let's dumb down the customer" and there are no real COBOL people around anymore at this location. The company has a VB programmer trying to fix it.</rant> <snip> > > Later, > Steve Thompson -- John McKown Senior Systems Programmer HealthMarkets Keeping the Promise of Affordable Coverage Administrative Services Group Information Technology This message (including any attachments) contains confidential information intended for a specific individual and purpose, and its content is protected by law. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this transmission, or taking any action based on it, is strictly prohibited. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
