All,
I'm surmising that y'all, like us, have multiple user id's for
support at www.ibm.com/support. We have several people here that have
opened PMR's over the past many many years. A couple of weeks back I
went in to open an issue and found that I was no longer entitled to
z/OS. What I found out was that only one person in my group could open a
z/OS related PMR. After some questions to many IBM'ers my id was set
back, no one knowing why the change had occurred. In trying to get the
rest of my colleagues their access back I'm told that we will have to
pay. That only my ID has Software Xcel and it's the basic. Well, yes, we
knew that. Several years ago we opted to take it as the only id that
could ask HOW to Support questions. Now I'm told that if all my
colleagues are to have id's to open PMR's, which is 7 of us, that we
would have to move to SoftwareXcel Enterprise and the quote is quite an
eye popper. So, long story short, I'm interested in the rest of ya...
Any one seen this yet? Hell, even CA doesn't charge for userid's to open
problem support records for software we are already paying support on.
--
--
Brian W. France
Systems Administrator (Mainframe)
Pennsylvania State University
Administrative Information Services - Infrastructure/SYSARC
Rm 25 Shields Bldg., University Park, Pa. 16802
814-863-4739
b...@psu.edu <mailto:b...@psu.edu>
"To make an apple pie from scratch, you must first invent the universe."
Carl Sagan
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