Itschak, How? Calling the support center? They always ask for a CPU serial number. Are you an ISV?
Mike Shaw MVS/QuickRef Support Group Chicago-Soft, Ltd. On Sun, Jul 2, 2023 at 1:18 PM ITschak Mugzach <imugz...@gmail.com> wrote: > Not true. ZPDT users can open tickets and access shops for ptfs. > > ITschak > > בתאריך יום א׳, 2 ביולי 2023 ב-19:59 מאת Mike Shaw < > techsupp...@quickref.com > >: > > > Ed is correct. If you don't license IBM mainframe hardware, you can't get > > full z/OS support. ISVs using zPDT as their sole z/OS development host > > can't report problems OR get formal tech support for z/OS. We adapt... > > > > Mike Shaw > > MVS/QuickRef Support Group > > Chicago-Soft, Ltd. > > > > > > On Sun, Jul 2, 2023 at 12:33 PM Ed Jaffe <edja...@phoenixsoftware.com> > > wrote: > > > > > On 7/2/2023 7:52 AM, David Crayford wrote: > > > > That's interesting. I was of the understanding that PDT customers > were > > > > IBM business partners, in which case had to have access to > > > > Partnerworld and had full access to services to open cases. I now > > > > that's certainly the case for other ISVs that use Dallas systems. > > > > > > For as long as I can remember, only the owner of the Designated Machine > > > (language from the ICA) was entitled to open new cases. > > > > > > I was unaware (and am somewhat surprised) that the remote development > > > contract somehow entitles an ISV using a z/VM guest on IBM's hardware > in > > > Dallas to do so. > > > > > > It's certainly not true for ISVs enrolled in the z/OS ETP. Everything > > > must be handled by the IBM Dallas team even if you run the code on your > > > own Designated Machine... > > > > > > > > > -- > > > Phoenix Software International > > > Edward E. Jaffe > > > 831 Parkview Drive North > > > El Segundo, CA 90245 > > > https://www.phoenixsoftware.com/ > > > > > > > > > > > > > > > -------------------------------------------------------------------------------- > > > This e-mail message, including any attachments, appended messages and > the > > > information contained therein, is for the sole use of the intended > > > recipient(s). If you are not an intended recipient or have otherwise > > > received this email message in error, any use, dissemination, > > distribution, > > > review, storage or copying of this e-mail message and the information > > > contained therein is strictly prohibited. If you are not an intended > > > recipient, please contact the sender by reply e-mail and destroy all > > copies > > > of this email message and do not otherwise utilize or retain this email > > > message or any or all of the information contained therein. Although > this > > > email message and any attachments or appended messages are believed to > be > > > free of any virus or other defect that might affect any computer system > > > into > > > which it is received and opened, it is the responsibility of the > > recipient > > > to ensure that it is virus free and no responsibility is accepted by > the > > > sender for any loss or damage arising in any way from its opening or > use. > > > > > > ---------------------------------------------------------------------- > > > For IBM-MAIN subscribe / signoff / archive access instructions, > > > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN > > > > > > > ---------------------------------------------------------------------- > > For IBM-MAIN subscribe / signoff / archive access instructions, > > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN > > > -- > ITschak Mugzach > *|** IronSphere Platform* *|* *Information Security Continuous Monitoring > for z/OS, x/Linux & IBM I **| z/VM coming soon * > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN > ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
