This is the link where I open tickets with IBM (zPDT 1090-L01 box) : https://www.ibm.com/mysupport/s/createrecord/NewCase?productId=flatitem&language=en_US
Best, ITschak *| **Itschak Mugzach | Director | SecuriTeam Software **|** IronSphere Platform* *|* *Information Security Continuous Monitoring for Z/OS, zLinux and IBM I **| * *|* *Email**: i_mugz...@securiteam.co.il **|* *Mob**: +972 522 986404 **|* *Skype**: ItschakMugzach **|* *Web**: www.Securiteam.co.il **|* On Sun, Jul 2, 2023 at 9:03 PM Mike Shaw <techsupp...@quickref.com> wrote: > Itschak, > > Ok. We received no such letter and we are partnerworld members and an ISV > using the ADCD on a zPDT system. This is news to us. > > I see that it is for use only to report defects in the ADCD system. > > Thanks for that info. > > Mike Shaw > MVS/QuickRef Support Group > Chicago-Soft, Ltd. > > > On Sun, Jul 2, 2023 at 1:50 PM Itschak Mugzach < > 00000305158ad67d-dmarc-requ...@listserv.ua.edu> wrote: > > > Yes. We are an is. (IronSphere). Last week was not the first time we > opened > > a ticket. Below is the letter I received from IBM before opening the > first > > ticket: > > > > Dear zPDT user, > > > > The entitlement of your PartnerWorld location ID has been updated to > > include the ability to report defects in z/OS products. To report a > defect, > > please follow the following steps: > > > > Go to the PartnerWorld web site ( www.ibm.com/partnerworld ) and sign > > in > > to PartnerWorld. > > > > After sign in, go to > > https://www-304.ibm.com/isv/tech/remoteEmail/entryForm.jsp and > document > > your findings in PartnerWorld Remote email support. On the "Select > area > > of > > your question" please choose "System z z/OS ADCD (defect only)" from > the > > pull down. > > > > If this link does not work start at the IBM PartnerWorld home page ( > > www.ibm.com/partnerworld ); select Technical (at the left); select > > Support from the list (still at the left); on a new page, select > Problem > > Reporting (near the top and in the center); select Entitled email (in > > the > > box); on a new page, look for the Remote email support box in the > > center of > > the page (scrolling may be required) and select Access Remote Email > > Support. Document your findings in PartnerWorld Remote email support. > On > > the "Select area of your question" please choose "System z z/OS ADCD > > (defect only)" from the pull down. > > > > Please note, this support allows qualified zPDT users with a process to > > resolve defects only. For other needs such as product configuration > > questions, usability questions, requirements for IBM product > enhancements, > > etc. entitlement through another IBM program such as a PartnerWorld Value > > Package/Option for technical support is required. ISVs wishing to > purchase > > SW "how-to" support can do so through the PartnerWorld "IBM Systems and > > middleware technical support options for software development" option. > This > > covers z/OS and Cross-server IBM middleware products and technologies and > > interfaces to a wide variety of IBM middleware products. Details are > > provided at: *http://www.ibm.com/isv/welcome/guide/pub_value.html* > > <http://www-304.ibm.com/isv/welcome/guide/pub_value.html> > > > > > > בתאריך יום א׳, 2 ביולי 2023 ב-20:45 מאת Mike Shaw < > > techsupp...@quickref.com > > >: > > > > > Itschak, > > > > > > How? Calling the support center? They always ask for a CPU serial > number. > > > Are you an ISV? > > > > > > Mike Shaw > > > MVS/QuickRef Support Group > > > Chicago-Soft, Ltd. > > > > > > > > > On Sun, Jul 2, 2023 at 1:18 PM ITschak Mugzach <imugz...@gmail.com> > > wrote: > > > > > > > Not true. ZPDT users can open tickets and access shops for ptfs. > > > > > > > > ITschak > > > > > > > > בתאריך יום א׳, 2 ביולי 2023 ב-19:59 מאת Mike Shaw < > > > > techsupp...@quickref.com > > > > >: > > > > > > > > > Ed is correct. If you don't license IBM mainframe hardware, you > can't > > > get > > > > > full z/OS support. ISVs using zPDT as their sole z/OS development > > host > > > > > can't report problems OR get formal tech support for z/OS. We > > adapt... > > > > > > > > > > Mike Shaw > > > > > MVS/QuickRef Support Group > > > > > Chicago-Soft, Ltd. > > > > > > > > > > > > > > > On Sun, Jul 2, 2023 at 12:33 PM Ed Jaffe < > > edja...@phoenixsoftware.com> > > > > > wrote: > > > > > > > > > > > On 7/2/2023 7:52 AM, David Crayford wrote: > > > > > > > That's interesting. I was of the understanding that PDT > customers > > > > were > > > > > > > IBM business partners, in which case had to have access to > > > > > > > Partnerworld and had full access to services to open cases. I > now > > > > > > > that's certainly the case for other ISVs that use Dallas > systems. > > > > > > > > > > > > For as long as I can remember, only the owner of the Designated > > > Machine > > > > > > (language from the ICA) was entitled to open new cases. > > > > > > > > > > > > I was unaware (and am somewhat surprised) that the remote > > development > > > > > > contract somehow entitles an ISV using a z/VM guest on IBM's > > hardware > > > > in > > > > > > Dallas to do so. > > > > > > > > > > > > It's certainly not true for ISVs enrolled in the z/OS ETP. > > Everything > > > > > > must be handled by the IBM Dallas team even if you run the > > > < > > > https://www.google.com/maps/search/ed+by+the+IBM+Dallas+team+even+if+you+run+the+?entry=gmail&source=g > > >code > > > on your > > > > > > own Designated Machine... > > > > > > > > > > > > > > > > > > -- > > > > > > Phoenix Software International > > > > > > Edward E. Jaffe > > > > > > 831 Parkview Drive North > > > > > > El Segundo, CA 90245 > > > > > > https://www.phoenixsoftware.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -------------------------------------------------------------------------------- > > > > > > This e-mail message, including any attachments, appended messages > > and > > > > the > > > > > > information contained therein, is for the sole use of the > intended > > > > > > recipient(s). If you are not an intended recipient or have > > otherwise > > > > > > received this email message in error, any use, dissemination, > > > > > distribution, > > > > > > review, storage or copying of this e-mail message and the > > information > > > > > > contained therein is strictly prohibited. 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