Mike Since then I opened tickets directly at ibm support portal and not from partner world
ITschak בתאריך יום א׳, 2 ביולי 2023 ב-20:50 מאת Itschak Mugzach < i_mugz...@securiteam.co.il>: > Yes. We are an is. (IronSphere). Last week was not the first time we > opened a ticket. Below is the letter I received from IBM before opening > the first ticket: > > Dear zPDT user, > > The entitlement of your PartnerWorld location ID has been updated to > include the ability to report defects in z/OS products. To report a defect, > please follow the following steps: > > Go to the PartnerWorld web site ( www.ibm.com/partnerworld ) and sign > in to PartnerWorld. > > After sign in, go to > https://www-304.ibm.com/isv/tech/remoteEmail/entryForm.jsp and > document your findings in PartnerWorld Remote email support. On the "Select > area of your question" please choose "System z z/OS ADCD (defect only)" > from the pull down. > > If this link does not work start at the IBM PartnerWorld home page ( > www.ibm.com/partnerworld ); select Technical (at the left); select > Support from the list (still at the left); on a new page, select Problem > Reporting (near the top and in the center); select Entitled email (in the > box); on a new page, look for the Remote email support box in the center of > the page (scrolling may be required) and select Access Remote Email > Support. Document your findings in PartnerWorld Remote email support. On > the "Select area of your question" please choose "System z z/OS ADCD > (defect only)" from the pull down. > > Please note, this support allows qualified zPDT users with a process to > resolve defects only. For other needs such as product configuration > questions, usability questions, requirements for IBM product enhancements, > etc. entitlement through another IBM program such as a PartnerWorld Value > Package/Option for technical support is required. ISVs wishing to purchase > SW "how-to" support can do so through the PartnerWorld "IBM Systems and > middleware technical support options for software development" option. This > covers z/OS and Cross-server IBM middleware products and technologies and > interfaces to a wide variety of IBM middleware products. Details are > provided at: *http://www.ibm.com/isv/welcome/guide/pub_value.html* > <http://www-304.ibm.com/isv/welcome/guide/pub_value.html> > > > בתאריך יום א׳, 2 ביולי 2023 ב-20:45 מאת Mike Shaw < > techsupp...@quickref.com>: > >> Itschak, >> >> How? Calling the support center? They always ask for a CPU serial number. >> Are you an ISV? >> >> Mike Shaw >> MVS/QuickRef Support Group >> Chicago-Soft, Ltd. >> >> >> On Sun, Jul 2, 2023 at 1:18 PM ITschak Mugzach <imugz...@gmail.com> >> wrote: >> >> > Not true. ZPDT users can open tickets and access shops for ptfs. >> > >> > ITschak >> > >> > בתאריך יום א׳, 2 ביולי 2023 ב-19:59 מאת Mike Shaw < >> > techsupp...@quickref.com >> > >: >> > >> > > Ed is correct. If you don't license IBM mainframe hardware, you can't >> get >> > > full z/OS support. ISVs using zPDT as their sole z/OS development host >> > > can't report problems OR get formal tech support for z/OS. We adapt... >> > > >> > > Mike Shaw >> > > MVS/QuickRef Support Group >> > > Chicago-Soft, Ltd. >> > > >> > > >> > > On Sun, Jul 2, 2023 at 12:33 PM Ed Jaffe <edja...@phoenixsoftware.com >> > >> > > wrote: >> > > >> > > > On 7/2/2023 7:52 AM, David Crayford wrote: >> > > > > That's interesting. I was of the understanding that PDT customers >> > were >> > > > > IBM business partners, in which case had to have access to >> > > > > Partnerworld and had full access to services to open cases. I now >> > > > > that's certainly the case for other ISVs that use Dallas systems. >> > > > >> > > > For as long as I can remember, only the owner of the Designated >> Machine >> > > > (language from the ICA) was entitled to open new cases. >> > > > >> > > > I was unaware (and am somewhat surprised) that the remote >> development >> > > > contract somehow entitles an ISV using a z/VM guest on IBM's >> hardware >> > in >> > > > Dallas to do so. >> > > > >> > > > It's certainly not true for ISVs enrolled in the z/OS ETP. >> Everything >> > > > must be handled by the IBM Dallas team even if you run the >> <https://www.google.com/maps/search/ed+by+the+IBM+Dallas+team+even+if+you+run+the+?entry=gmail&source=g>code >> on your >> > > > own Designated Machine... >> > > > >> > > > >> > > > -- >> > > > Phoenix Software International >> > > > Edward E. Jaffe >> > > > 831 Parkview Drive North >> > > > El Segundo, CA 90245 >> > > > https://www.phoenixsoftware.com/ >> > > > >> > > > >> > > > >> > > > >> > > >> > >> -------------------------------------------------------------------------------- >> > > > This e-mail message, including any attachments, appended messages >> and >> > the >> > > > information contained therein, is for the sole use of the intended >> > > > recipient(s). If you are not an intended recipient or have otherwise >> > > > received this email message in error, any use, dissemination, >> > > distribution, >> > > > review, storage or copying of this e-mail message and the >> information >> > > > contained therein is strictly prohibited. If you are not an intended >> > > > recipient, please contact the sender by reply e-mail and destroy all >> > > copies >> > > > of this email message and do not otherwise utilize or retain this >> email >> > > > message or any or all of the information contained therein. Although >> > this >> > > > email message and any attachments or appended messages are believed >> to >> > be >> > > > free of any virus or other defect that might affect any computer >> system >> > > > into >> > > > which it is received and opened, it is the responsibility of the >> > > recipient >> > > > to ensure that it is virus free and no responsibility is accepted by >> > the >> > > > sender for any loss or damage arising in any way from its opening or >> > use. >> > > > >> > > > >> ---------------------------------------------------------------------- >> > > > For IBM-MAIN subscribe / signoff / archive access instructions, >> > > > send email to lists...@listserv.ua.edu with the message: INFO >> IBM-MAIN >> > > > >> > > >> > > ---------------------------------------------------------------------- >> > > For IBM-MAIN subscribe / signoff / archive access instructions, >> > > send email to lists...@listserv.ua.edu with the message: INFO >> IBM-MAIN >> > > >> > -- >> > ITschak Mugzach >> > *|** IronSphere Platform* *|* *Information Security Continuous >> Monitoring >> > for z/OS, x/Linux & IBM I **| z/VM coming soon * >> > >> > ---------------------------------------------------------------------- >> > For IBM-MAIN subscribe / signoff / archive access instructions, >> > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN >> > >> >> ---------------------------------------------------------------------- >> For IBM-MAIN subscribe / signoff / archive access instructions, >> send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN >> > -- ITschak Mugzach *|** IronSphere Platform* *|* *Information Security Continuous Monitoring for z/OS, x/Linux & IBM I **| z/VM coming soon * ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
