Yes. We are an is. (IronSphere). Last week was not the first time we opened a ticket. Below is the letter I received from IBM before opening the first ticket:
Dear zPDT user, The entitlement of your PartnerWorld location ID has been updated to include the ability to report defects in z/OS products. To report a defect, please follow the following steps: Go to the PartnerWorld web site ( www.ibm.com/partnerworld ) and sign in to PartnerWorld. After sign in, go to https://www-304.ibm.com/isv/tech/remoteEmail/entryForm.jsp and document your findings in PartnerWorld Remote email support. On the "Select area of your question" please choose "System z z/OS ADCD (defect only)" from the pull down. If this link does not work start at the IBM PartnerWorld home page ( www.ibm.com/partnerworld ); select Technical (at the left); select Support from the list (still at the left); on a new page, select Problem Reporting (near the top and in the center); select Entitled email (in the box); on a new page, look for the Remote email support box in the center of the page (scrolling may be required) and select Access Remote Email Support. Document your findings in PartnerWorld Remote email support. On the "Select area of your question" please choose "System z z/OS ADCD (defect only)" from the pull down. Please note, this support allows qualified zPDT users with a process to resolve defects only. For other needs such as product configuration questions, usability questions, requirements for IBM product enhancements, etc. entitlement through another IBM program such as a PartnerWorld Value Package/Option for technical support is required. ISVs wishing to purchase SW "how-to" support can do so through the PartnerWorld "IBM Systems and middleware technical support options for software development" option. This covers z/OS and Cross-server IBM middleware products and technologies and interfaces to a wide variety of IBM middleware products. Details are provided at: *http://www.ibm.com/isv/welcome/guide/pub_value.html* <http://www-304.ibm.com/isv/welcome/guide/pub_value.html> בתאריך יום א׳, 2 ביולי 2023 ב-20:45 מאת Mike Shaw <techsupp...@quickref.com >: > Itschak, > > How? Calling the support center? They always ask for a CPU serial number. > Are you an ISV? > > Mike Shaw > MVS/QuickRef Support Group > Chicago-Soft, Ltd. > > > On Sun, Jul 2, 2023 at 1:18 PM ITschak Mugzach <imugz...@gmail.com> wrote: > > > Not true. ZPDT users can open tickets and access shops for ptfs. > > > > ITschak > > > > בתאריך יום א׳, 2 ביולי 2023 ב-19:59 מאת Mike Shaw < > > techsupp...@quickref.com > > >: > > > > > Ed is correct. If you don't license IBM mainframe hardware, you can't > get > > > full z/OS support. ISVs using zPDT as their sole z/OS development host > > > can't report problems OR get formal tech support for z/OS. We adapt... > > > > > > Mike Shaw > > > MVS/QuickRef Support Group > > > Chicago-Soft, Ltd. > > > > > > > > > On Sun, Jul 2, 2023 at 12:33 PM Ed Jaffe <edja...@phoenixsoftware.com> > > > wrote: > > > > > > > On 7/2/2023 7:52 AM, David Crayford wrote: > > > > > That's interesting. I was of the understanding that PDT customers > > were > > > > > IBM business partners, in which case had to have access to > > > > > Partnerworld and had full access to services to open cases. I now > > > > > that's certainly the case for other ISVs that use Dallas systems. > > > > > > > > For as long as I can remember, only the owner of the Designated > Machine > > > > (language from the ICA) was entitled to open new cases. > > > > > > > > I was unaware (and am somewhat surprised) that the remote development > > > > contract somehow entitles an ISV using a z/VM guest on IBM's hardware > > in > > > > Dallas to do so. > > > > > > > > It's certainly not true for ISVs enrolled in the z/OS ETP. Everything > > > > must be handled by the IBM Dallas team even if you run the > <https://www.google.com/maps/search/ed+by+the+IBM+Dallas+team+even+if+you+run+the+?entry=gmail&source=g>code > on your > > > > own Designated Machine... > > > > > > > > > > > > -- > > > > Phoenix Software International > > > > Edward E. Jaffe > > > > 831 Parkview Drive North > > > > El Segundo, CA 90245 > > > > https://www.phoenixsoftware.com/ > > > > > > > > > > > > > > > > > > > > > > -------------------------------------------------------------------------------- > > > > This e-mail message, including any attachments, appended messages and > > the > > > > information contained therein, is for the sole use of the intended > > > > recipient(s). If you are not an intended recipient or have otherwise > > > > received this email message in error, any use, dissemination, > > > distribution, > > > > review, storage or copying of this e-mail message and the information > > > > contained therein is strictly prohibited. If you are not an intended > > > > recipient, please contact the sender by reply e-mail and destroy all > > > copies > > > > of this email message and do not otherwise utilize or retain this > email > > > > message or any or all of the information contained therein. Although > > this > > > > email message and any attachments or appended messages are believed > to > > be > > > > free of any virus or other defect that might affect any computer > system > > > > into > > > > which it is received and opened, it is the responsibility of the > > > recipient > > > > to ensure that it is virus free and no responsibility is accepted by > > the > > > > sender for any loss or damage arising in any way from its opening or > > use. > > > > > > > > > ---------------------------------------------------------------------- > > > > For IBM-MAIN subscribe / signoff / archive access instructions, > > > > send email to lists...@listserv.ua.edu with the message: INFO > IBM-MAIN > > > > > > > > > > ---------------------------------------------------------------------- > > > For IBM-MAIN subscribe / signoff / archive access instructions, > > > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN > > > > > -- > > ITschak Mugzach > > *|** IronSphere Platform* *|* *Information Security Continuous Monitoring > > for z/OS, x/Linux & IBM I **| z/VM coming soon * > > > > ---------------------------------------------------------------------- > > For IBM-MAIN subscribe / signoff / archive access instructions, > > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN > > > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN > ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
