Although the shopzSeries page still states 0501RSU, you will get 0502RSU level for PTF UM97520 (and that of course means that a Q CPLEVEL will return service level 0601). We just downloaded a copy of it to make sure. The text on the page is just a little behind the product (and the PSP bucket that comes with it... however there is nothing in the new bucket yet anyway). These problems are being resolved.
If you are having a problem with shopzSeries or one of the other web interfaces, please provide feedback thru the web links, or open tickets against it (i.e. we can not do much from here about entitlement type checking). We can as mentioned order the RSU for you on tape (just open a PMR). Thanks and Best Regards,
Kurt Acker
| Steve Gentry <[EMAIL PROTECTED]>
Sent by: The IBM z/VM Operating System <IBMVM@LISTSERV.UARK.EDU> 03/29/2006 01:18 PM
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Kurt, thanks for your response. It did get me a little further but . . .
It lists 5201 as the current RSU. I go to another IBM web page and it list 0601 as the current RSU.
The page that lists RSU 0601 doesn't have an option any where to order it. Then this gets into the Entitlement
web page maze.
| Kurt Acker <[EMAIL PROTECTED]>
Sent by: The IBM z/VM Operating System <IBMVM@LISTSERV.UARK.EDU> 03/29/2006 12:20 PM
| To: IBMVM@LISTSERV.UARK.EDU cc: Subject: Re: ordering RSU's and PSP buckets |
You can always open a PMR, and we will order RSU's or PTF's on a tape for you (I am not sure how that process compares to electronic web orders).
I get to web info starting from:
http://www.vm.ibm.com
Clicking on Service tab from left side navigation bar takes you to link below:
http://www.vm.ibm.com/service/
>From that page, there are currently 2 links that allow for service type orders (both of them require sign up/sign in and navigation to your system/OS...):
IBM ShopzSeries
IBM eServer Support Portal
I must admit that links like:
A z/VM only order
All other product order
would be great, and I have passed this info along to others as a concern worth pursing. Thanks and Best Regards,
Kurt Acker
| Steve Gentry <[EMAIL PROTECTED]>
Sent by: The IBM z/VM Operating System <IBMVM@LISTSERV.UARK.EDU> 03/29/2006 11:00 AM
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Has any on this list successfully navigated the maze of IBM web pages and been able to order RSU's or PSP buckets?
I have unsuccessfully tried to order the latest for VM 5.2. Some links seem to lead me in a circle. When I finally think
I've arrived at the correct webpage, it tells me I'm not entitled to order these items? What? I've ordered PTF's, etc,
although infrequently, and don't have problems. Then I find a web page that lists what's in the RSU's and/or
PSP buckets, but there's no url link to click to order them.
I'm frustrated with this process, to the point that I get . . . . .
And while I'm writing this I get an email from Global Services that says I haven't provided enough information for
my entitlement enrollment!
There was a time, years ago (which probably shows my age) that this used to be a simple process.
Can anyone from IBM tell me why this has to be so difficult?
Steve G.
